Supply-Chain Admin / Customer Service Desk Officer I at International Committee of the Re…
AI summary
The ICRC is hiring a Supply-Chain Admin / Customer Service Desk Officer I in Maiduguri, Borno. The role involves managing supply requests, customer service, and coordination with logistics teams. Requires a university degree and 3-5 years experience in supply chain or administration.
- Full-time position in Maiduguri, Borno
- Requires 3-5 years experience in supply chain or admin
- Proficiency in English and local language needed
- Knowledge of ERP software is an asset
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MaiduguriThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Supply-Chain Admin / Customer Service Desk Officer I at International Committee of the Re… evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to My NGO Jobs Nigeria and the role in Maiduguri.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from My NGO Jobs Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- My NGO Jobs Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Supply-Chain Admin / Customer Service Desk Officer I at International Committee of the Re… role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Maiduguri under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research My NGO Jobs Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Supply-Chain Admin / Customer Service Desk Officer I Location: Maiduguri, Borno Employment Type: Full-time Reports to (role): Logistics Site Manager Purpose Supply Chain / Customer Service Desk Officer 1 ensures that requests are handled efficiently and effectively to meet needs in the field. S/he also makes information about potential or firm orders available to other logistics staff and those requesting services. Accountabilities & Functional Responsibilities: Receive, upload & works on and attribute Supply Requests (SR) in JDE ERP and other requests received in Service and task management database (STM). The SC/CSD responsible for its AOR (MIU Branch Plant) and will then ensure that all info relevant to SR should be sent and received through STM and duly filed. This includes correspondence with all stakeholders. Meet with the corresponding purchaser to clarify the sourcing of the items and item codes to be used in the order Ensure the correct item codes are used, if needed, change the codes and inform the customer Forwards, when necessary, SR to WHS or other Logistics source and follows up until the arrival of the shipment. Maintain SRs in the staging process until sourcing and lead times are confirmed for all items. This also applies to validated Field Requisition Orders. Timely follow-up is conducted to ensure all staged SRs are fully populated and ready for processing Manages the scheduled pick date, the promised delivery date according to the sourcing (local / regional purchase, WH delivery or upstream supply). Systematically review SRs for accuracy, in communication with the customer, before submitting for approval Establishes and maintains the documentation process for tracking and monitoring for each SR. Updates and closes files Follow up on incoming upstream orders to determine the lead time and date of arrival for better clarity to customers. Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered. Treat orders based on the organization chart flow and treat internal requests as per threshold. SC/CSD to treat all internal Request (IR) and get approvals before forwarding to Purchaser for onward processing Ensures JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy Reports to logistician daily on any problems that occurred, claims and unusual requests concerning open orders without delay Provide requesters regularly with updated information regarding the status of their orders. Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered. Treat orders based on the organization chart flow and treat internal requests as per threshold. Certifications / Education: Required University degree or technical degree with equivalent experience: in logistics, administration or equivalent. Typically, three to five (3 – 5) years’ overall professional experience. Three (3) years’ previous experience: in administration or in a supply chain/logistics department Good command of spoken and written English and the local working language. Computer literacy; good knowledge of Microsoft Office. Knowledge of enterprise resource planning software an asset. Good knowledge of supply chain processes. Desired profile and skills: Strongly motivated by humanitarian work Our values: At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. People management responsibilities: No Relationships: Internally, interacts with staff in all logistics units, units that use logistics services and the Finance and Administration Division. No external relationships. What we offer Rewarding work in a humanitarian and multicultural environment. Competitive employment package with medical insurance and ICRC pension plan. In-house training opportunities for personal development. A full-time, fixed-term contract. (1 year, renewable) The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere, and experience: different contexts, fields, and challenges. Application Closing Date Not Specified. How to Apply Interested and qualified candidates should apply below USING APPLY ONLINE NOW BUTTON Premium NGO Service Increase your chances of getting this job! Let our experts professionally update your CV and Cover Letter to meet international NGO standards. Get Started Now From ₦700 only