Customer Engagement & Growth Executive
AI summary
Fortis Mobile Money Limited is hiring a Customer Engagement & Growth Executive to join its Customer Experience team in Nigeria. This telephone-based role combines customer service with growth conversion, handling inbound and outbound calls while identifying and closing subscriber, agent, and merchant opportunities. The position requires 1–3 years of client-facing experience and familiarity with CRM tools and Nigerian fintech compliance.
- Telephone-based CX role combining service resolution with growth conversion
- Targets retail subscribers, agents, and merchant leads on the same call
- Requires 1–3 years in customer service, business development, or fintech
- Involves KYC, compliance escalation, and CRM/helpdesk tool usage
- Reports growth pipeline and insights to Head of Customer Experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Engagement & Growth Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fortis Mobile Money Limited and the role in Not specified.
- Add concrete examples related to security, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Engagement & Growth Executive role in security, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fortis Mobile Money Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Engagement & Growth Executive at Fortis Mobile Money Limited ⏲ Aug 18, 2026, 9:02 AM ⋕ View all Media, Advertising & Communications jobs Fortis Mobile Money Limited is a licensed mobile money operator by the Central Bank of Nigeria (CBN) that provides mobile payment services in Nigeria. With a vast knowledge of the bottom of the pyramid, we are a leader in the financial inclusion of the unbanked and other sectors of the economy. Individuals, businesses, and corporate institutions can use Stored Value Accounts (SVA) as wallets to pre-fund and perform various payment transactions. Fortis Mobile Money LTD is PCI-DSS, ITIL, and ISO 8583 compliant, and our deployments comply with global security standards. Individuals can visit any Fortis agent location to register, or download the FortisPay application on the Google Play Store and Apple App Store to carry out a self-registration. We are recruiting to fill the position below: Job Title: Customer Engagement & Growth Executive Location: Nigeria About the Job The role owns both the service outcome and the growth outcome on a single call, resolving customer issues with excellence while converting the direct, unfiltered signal those conversations surface, on subscribers, agents, and merchants, into measurable growth for Fortis. We are seeking a Customer Engagement & Growth Executive to join its Customer Experience: team. This is a telephone-based role built on a simple premise: every customer conversation is also a growth opportunity. Responsibilities: Customer Experience: Handle inbound and outbound phone-based resolutions, including live troubleshooting and first-contact resolution on account and transaction issues. Respond to and resolve customer inquiries across phone, email, and chat channels within agreed SLAs. Escalate KYC, compliance-sensitive, and high-risk cases (e.g. account takeover attempts, regulatory complaints) to the designated compliance function for review and approval. Support account-related actions such as verification support, tier upgrades, and dispute resolution, in line with company protocol. Maintain accurate records of customer interactions and support quality assurance efforts across the team. Support daily reconciliation, reporting, and other operational CX tasks as assigned. Growth & Conversion: Directly close subscriber-level growth opportunities identified on calls, including tier upgrades, reactivation, and bill payment adoption. Build initial rapport with prospective partners, vendors, agents, or merchants introduced through customer contact ahead of handoff. Collaborate with the Business Development, Marketing, and Product teams to relay customer and market insight that can inform growth strategy. Track our Customer Management and Engagement channels for conversion opportunities and ensuring that they are closed. Track and report growth activity and pipeline, segmented by customer category, to the Head of Customer Experience. Identify growth signal surfaced through CX conversations across three segments: Retail Subscribers, Agents (Individual and Business), and Merchants. Qualify agent and merchant leads generated through customer or market contact, and warm-hand them off to the Business Development team for field-based onboarding and closing. Qualifications Self-motivated and target-driven, with the versatility to own both service and growth outcomes on the same call. Familiarity with KYC/AML procedures and regulatory compliance requirements: in the Nigerian fintech space is an advantage. Bachelor's Degree in Business Administration, Marketing, Communications, or a related field. Strong relationship-building and negotiation skills. Excellent verbal and written communication skills. 1 to 3 years of experience: in customer service, business development, or a related client-facing role, preferably in fintech, banking, or financial services. Comfortable working with CRM/helpdesk tools (e.g. Freshdesk) and basic reporting in Excel. How to Apply Interested and qualified candidates should send their CV to: hr@fortismobilemoney.com using the Job Title as the subject of the mail. View all Jobs in Nigeria