Front Desk Executive

AI summary

A full-time Front Desk Executive role based in New Oko Oba, Lagos State, within a logistics and integrated cleaning services firm. The position focuses on customer service, order management, laundry software administration, and front office coordination. The role reports to the Business Manager – Integrated Cleaning Services, with a start date of 1st October 2026.

• Full-time role in New Oko Oba, Lagos State
• Customer-facing front desk and order management position
• Requires 3–5 years’ experience in laundry, dry-cleaning or garment care
• Hands-on experience with laundry management software is mandatory
• Start date is 1st October 2026

Original source description

Front Desk Executive in a Logistics and Integrated Cleaning Services Firm - JIJEDAPT Human Resources Consult Limited ⏲ Aug 6, 2026, 11:12 AM ⋕ View all Customer Service & Support jobs JIJEDAPT Human Resources Consult Limited - Our client is a Logistics and Integrated cleaning services. We are Lagos Mainland-based diversified service enterprise with interests in integrated cleaning solutions and logistics support services. Through its operating companies, the Group delivers professional laundry and garment care, commercial and residential cleaning, fumigation and pest control, facility management and support services, as well as integrated logistics solutions, including pickup and delivery, fleet management and last-mile distribution. Serving residential, commercial, corporate and institutional clients, the Group is committed to delivering end-to-end service solutions through operational excellence, shared corporate services, technology-driven processes and a customer-centric approach, while driving sustainable business growth and long-term value creation. They are recruiting to fill the position below: Job Title: Front Desk Executive Location: New Oko Oba, Lagos State (New Oko Oba is around agege to Abule egba and close to fagba) Lagos, Employment Type: Full-time Department: Customer Experience: Reports To: Business Manager – Integrated Cleaning Services Start Date: 1st October 2026 Job Purpose The Front Desk Executive is responsible for delivering exceptional customer service by managing customer enquiries, receiving and processing service orders, operating the laundry management system, coordinating order fulfilment and ensuring a seamless customer experience: from order acceptance to final collection or delivery. Key Responsibilities: Customer Service: Serve as the first point of contact for customers and visitors. Receive, attend to and resolve customer enquiries in a professional manner. Build and maintain positive customer relationships to enhance customer satisfaction and retention. Order Management: Accurately tag and track customer garments throughout the service process. Generate customer job cards, invoices and receipts using the laundry management software. Receive, inspect and register customer items. Coordinate customer collections and delivery schedules. Laundry Software Administration: Maintain accurate customer records and transaction history. Ensure data accuracy and proper documentation within the system. Operate the laundry management software for order processing, tracking and billing. Monitor job status and update customers on service progress where required. Customer Experience: Handle customer complaints and escalate operational issues where necessary. Promote the Company's products, services and customer loyalty programmes. Follow up on pending orders and ensure timely customer communication. Administrative Support: Prepare daily transaction summaries and customer service reports. Perform other administrative duties assigned by Management. Support stock monitoring of customer consumables and packaging materials. Maintain an organized front office and reception area. Additional Information: Functional Relationships: Production & Fulfilment Supervisor, Customer Experience: Team, Business Development Team and Logistics Personnel. Key Performance Indicators (KPIs) Billing Accuracy Front Desk Efficiency Accuracy of Laundry Software Records Customer Satisfaction Rating Turnaround Time for Order Processing Order Entry Accuracy Customer Complaint Resolution Customer Retention Qualifications & Experience: National Diploma (ND), Higher National Diploma (HND) or Bachelor's Degree in Business Administration, Marketing, Hospitality Management or a related discipline. Good working knowledge of Microsoft Office applications. Hands-on experience: using laundry management software is mandatory. Must have 3–5 years' experience: in a professional laundry, dry-cleaning or garment care organisation. Core Competencies: Attention to Detail Record Keeping Professional Appearance Sales & Customer Relationship Management Cash Handling & Billing Problem Solving Customer Service Excellence Communication & Interpersonal Skills Laundry Management Software Time Management Authority: The Front Desk Executive is authorized to receive customer orders, register and process transactions, issue invoices and receipts, coordinate customer collections and deliveries, update records in the laundry management system, and resolve routine customer service issues within approved procedures. Strategic Role: The Front Desk Executive is the face of the business and plays a critical role in creating positive customer experiences. By ensuring accurate order processing, effective use of the laundry management system and professional customer engagement, the role contributes directly to service quality, customer loyalty, operational efficiency and the continued growth of the Integrated Cleaning Services Business Unit. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email. Application Deadline: 30thSeptember, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Agege Front Desk Executive job vacancies in Nigeria