Head, Operations
AI summary
Manpawa Business Support is recruiting a Head, Operations for a growing microfinance company in Lagos. The role provides strategic leadership over branch operations, loan processing, customer service, and back-office functions, driving operational excellence, compliance, and process improvement. Candidates need 8–10 years of operations management experience and professional certification such as ICAN or ACCA.
- Senior operations leadership role reporting to the Managing Director
- Focus on microfinance operations, compliance, and process improvement
- Requires 8–10 years’ experience in operations management
- ICAN or ACCA professional certification is mandatory
- Full-time position based in Lagos, Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Manpawa Business Support and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head, Operations role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Manpawa Business Support before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Head, Operations in a Growing Microfinance Company - Manpawa Business Support ⏲ Sep 1, 2026, 11:01 AM ⋕ View all Product & Project Management jobs Manpawa Business Support - Our client is a growing company operating within the microfinance sector, providing financial services with a strong focus on responsible lending, operational efficiency, regulatory compliance, customer service, and sustainable business growth. They are recruiting to fill the position below: Job Title: Head, Operations Location: Lagos Employment Type: Full-time Reports To: Managing Director Job Summary The role will drive operational excellence, process improvement, risk management, regulatory compliance, and the implementation of effective policies and controls. The successful candidate will also monitor operational performance, provide management reports, and collaborate with other departments to achieve the company’s strategic objectives. We are seeking an experienced and results-driven Head of Operations to provide strategic leadership and oversight of the company’s operational functions. The successful candidate will be responsible for ensuring efficient and effective day-to-day operations across the organization, including branch operations, loan processing, customer service, and back-office activities. The ideal candidate should have a strong understanding of the microfinance industry , excellent leadership capabilities, strong analytical and problem-solving skills, and a proven track record of managing complex financial operations. Key Responsibilities: Support the implementation of strategic initiatives aimed at sustainable business growth. Supervise, develop, and motivate operational teams to achieve organizational objectives. Develop and implement operational policies, procedures, and controls. Drive process improvement and operational efficiency across the organization. Oversee branch operations, loan processing, customer service, and back-office functions. Provide strategic leadership and oversight of the company’s operational activities. Ensure effective coordination between Operations and other departments. Prepare and present periodic operational performance reports to Management. Monitor service delivery standards and drive continuous improvement in customer experience. Monitor operational performance and ensure achievement of established targets and KPIs. Ensure compliance with applicable microfinance regulations, internal policies, and industry best practices. Identify operational risks and implement appropriate mitigation measures. Qualifications & Requirements: Excellent leadership, analytical, communication, negotiation, and interpersonal skills. Strong knowledge of microfinance operations, regulatory requirements, risk management, and industry best practices. Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related discipline. Strong understanding of loan processing and financial services operations. Strong problem-solving and decision-making abilities. High level of integrity, professionalism, accountability, and attention to detail. Minimum of 8–10 years’ relevant experience: in operations management, preferably within the microfinance or financial services sector. Proven experience: managing teams and complex operational functions. MBA or relevant postgraduate qualification will be an added advantage. Professional certification such as ICAN or ACCA is mandatory. How to Apply Interested and qualified candidates should send their updated CV to: recruitment@manpawabusinesssupport.com using “Head of Operations” as the subject of the email. Note: Only shortlisted candidates will be contacted. Application Deadline: 15th September, 2026. View all Jobs in Nigeria Lagos State