CS Sales Team Lead
AI summary
Jumia Nigeria is hiring a Customer Support Sales Team Lead to manage and coach a frontline sales and service team in Lagos. The role focuses on driving sales performance, meeting targets, handling escalations, and collaborating with management to implement sales strategies. Candidates need sales or customer service experience with leadership skills and CRM proficiency.
- Lead and manage a team of Customer Service Sales Agents to meet sales targets
- Provide coaching, mentoring, and feedback to improve team performance
- Collaborate with Sales Manager to develop and implement sales strategies
- Handle escalated customer inquiries and complaints professionally
- Flexibility to work evenings, weekends, or holidays as needed
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest CS Sales Team Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jumia Nigeria and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this CS Sales Team Lead role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jumia Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo... Read more about this company CS Sales Team Lead Job Type Full Time Qualification BA/BSc/HND Experience: Location Lagos Job Field Customer Care, Success and Service , Sales and Business Development As the Customer Support Team Lead, you will drive the performance, growth, and day-to-day operations of our frontline sales and service team. Combining strong leadership with a strategic approach to performance metrics, you will coach and empower agents to hit ambitious sales targets, enhance customer satisfaction, and navigate complex escalations. What you will be doing: Lead and manage a team of Customer Service Sales Agents to meet or exceed individual and team sales targets, quotas, and performance metrics. Provide ongoing coaching, mentoring, and feedback to team members to improve sales effectiveness, customer service skills, and overall performance. Monitor and analyze sales performance data, including conversion rates, average order value, and customer satisfaction scores, and identify opportunities for improvement and development. Collaborate with the Customer Service Sales Manager to develop and implement sales strategies, tactics, and action plans to achieve business objectives and targets. Conduct regular team meetings, huddles, and training sessions to communicate goals, objectives, and expectations and ensure alignment with company policies and procedures. Handle escalated customer inquiries, issues, and complaints in a timely and professional manner, and provide support and guidance to team members as needed. Maintain accurate and up-to-date records of sales activities, customer interactions, and performance metrics in CRM systems or databases. Foster a positive and collaborative work environment within the team, and lead by example to inspire and motivate team members to achieve their full potential. Stay informed about product updates, promotions, and marketing campaigns, and effectively communicate them to team members and customers. What we are looking for: Experience: in sales or customer service, with demonstrated leadership and coaching skills. Strong communication and interpersonal skills, with the ability to build rapport with customers and team members. Proven ability to meet or exceed sales targets and performance metrics in a fast-paced and dynamic environment. Ability to multitask, prioritize, and manage time effectively to meet deadlines and achieve goals. Experience: with CRM systems, sales software, and other relevant tools and technologies. Flexibility to work evenings, weekends, or holidays as needed to support customer service and sales operations. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Jumia Nigeria on job-boards.eu.greenhouse.io to apply Build your CV for free. Download in different templates.