Sales Operations Analyst
AI summary
ARM Life Plc, the insurance subsidiary of ARM Hold Co., is hiring a Sales Operations Analyst in Lagos. The role provides operational and analytical support to the sales team, covering CRM management, sales process optimization, performance monitoring, and cross-functional collaboration. Candidates should have strong analytical skills, advanced Excel/Power BI ability, CRM experience, and knowledge of investment products.
- Full-time role based in Lagos within ARM Group’s insurance business.
- Focus on CRM management, sales operations, and performance reporting.
- Requires strong analytical, data visualization, and process improvement skills.
- Experience with Salesforce, Zoho, or Microsoft Dynamics is an advantage.
- Involves cross-functional work with Product, Marketing, Finance, IT, and Compliance.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales Operations Analyst evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ARM Life Plc and the role in Not specified.
- Add concrete examples related to sales, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales Operations Analyst role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ARM Life Plc before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the ... Read more about this company Sales Operations Analyst Job Type Full Time Qualification BA/BSc/HND Experience: Location Lagos Job Field Data, Business Analysis and AI , Sales and Business Development The Sales Operations Analysts supports the sales organisation by ensuring that sales activities, client acquisition, and revenue targets for the different client segments are aligned with strategic objectives while maintaining compliance with internal policies and regulatory standards. provides the operational and analytical backbone for the sales team. The Sales Performance Specialist acts as the bridge between strategy, data, and execution, ensuring that sales processes, CRM systems, and reporting frameworks support ARM Group’s growth and cross-subsidiary collaboration Job Details CRM & Data Management Manage and optimize the firm’s CRM platform for data accuracy and usability. Ensure leads, client interactions, and conversion data are consistently updated. Support segmentation of clients (Retail/Mass Affluent, HNI, Institutional) within CRM. Automate recurring reports and integrate CRM data with finance and operations systems. Sales Operations and Process Optimization Map, document, and improve end-to-end sales workflows across subsidiaries and segments. Identify bottlenecks in client onboarding, lead routing, and deal closure. Recommend process automation or digital solutions to reduce cycle time. Collaborate with IT to implement CRM enhancements or workflow automations. Maintain proper records of sales activities, approvals, and compliance sign-offs. Sales Support & Enablement Coordinate periodic sales review meetings and business performance sessions. Maintain repository of product materials, sales decks, FAQs, and proposal templates and ensure all materials and communications adhere to regulatory guidelines. Support onboarding of new sales staff with system and process training. Manage incentives, commissions, bonuses, and reward tracking against performance metrics. Prepare strategic insights for periodic management and board reports. Cross-Functional Collaboration Partner with Product, Marketing, and Finance to align campaigns with sales data. Work with IT/Data Analytics to develop dashboards and data pipelines. Collaborate with subsidiary sales teams to identify cross-sell opportunities. Liaise with Compliance and Operations to ensure regulatory alignment in sales documentation. Support audit requests and risk reviews related to sales processes and data Sales Performance Monitoring Work with Sales Performance Analyst to track, and monitor sales performance dashboards (daily, weekly, monthly) for segment assigned Analyze trends in AUM growth, inflows/outflows, product penetration, and conversion rates. Conduct pipeline analysis and forecasting to guide decision-making Requirements: Technical Skills Analytical and quantitative skills; ability to interpret data for commercial decisions. Proficiency in KPI tracking and performance reporting. Understanding of investment markets and products (mutual funds, bonds, equities, trusts, estate planning etc) Detail-oriented with strong organizational and process-mapping abilities. Ability to coordinate across teams — sales, finance, compliance, marketing, and operations etc. Advanced Excel / Power BI Knowledge of CRM platforms (Salesforce, Zoho, Microsoft Dynamics) Financial modelling & performance reporting Strong data visualization and storytelling ability Behavioural Skills Strong communication and presentation skills Proactive, collaborative, and commercially minded. Process improvement and project management skills High integrity and confidentiality with data Check how your CV aligns with this job Method of Application Interested and qualified? Go to ARM Hold Co. on arm.seamlesshiring.com to apply Build your CV for free. Download in different templates.