Head Payment Services
AI summary
Hope Payment Service Bank is hiring a Head Payment Services in Lagos to lead the bank's payment solutions business, drive merchant acquisition, manage e-commerce platforms, and grow transaction volumes. The role requires 8–10 years of experience and a BA/BSc/HND, reporting to the Group Head, Payment Services.
- Senior payment services leadership role in a digital-first Nigerian bank
- Focus on merchant acquisition, POS deployment, and e-commerce growth
- Requires 8–10 years experience and BA/BSc/HND
- Reports to Group Head, Payment Services
- Based in Lagos, Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head Payment Services evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hope Payment Service Bank and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head Payment Services role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hope Payment Service Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services. Read more about this company Head Payment Services Job Type Full Time Qualification BA/BSc/HND Experience: 8 - 10 years Location Lagos Job Field Banking JOB PURPOSE: The position reports Group Head, Payment Services and is responsible for the profitability and overall customer satisfaction for the Bank’s Payment Services/ Solution. The Head, Payment Services is responsible for all aspect of the Payment services Business and is therefore accountable for sourcing, collating and high-level evaluation of product concepts and requirements: To grow and acquire customer base (merchant acquisition, microfinance banks, neo-banks, non-bank Financial Institutions, e-commerce and other commercial and corporate business) base and grow transaction counts and volume from time to time. Manage sales strategies and the various platforms used to conduct digital sales and increase market share from time to time. JOB RESPONSIBILITIES: Business and Financial Performance: Merchant Services: Income Generation and deposit mobilisation Acquire and Manage Billers/Merchant On-boarding process. Identify and sign new partnerships. Win new businesses from clients and manage relationship with clients to grow the existing business Prompt deployment and proper maintenance of POS Terminals/Telephone POS and preparing monthly report showing the various income lines which is presented to management Develop strategies and implement same to deepen product penetration and increase product market share in Nigeria Find and assess business opportunities in assigned channels and market Relationship team and merchant training on the use of electronic channels (payment and collections) Analyze and guide sales network on quality leads generated per product across applicable market sectors Establish and maintain excellent working relationship with support teams e.g. settlement team, Clearing, Information Technology etc. Develop and deliver the marketing strategies and operational plan for achieving growth objectives for revenue and profit for the Acquiring Business Develop a rapport with strategic/key clients, set targets for sales Network Team and provide support that will continually improve the business relationship. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Manage the relationship and performance of Third-Party Processors (TPPs), Payment Terminal Service Providers (PTSPs) and other relevant vendors. Perform industry analysis and research to identify business opportunities to grow the collections of Hope PS Bank. Provide feedback from merchants and market feedback to meet market demands and generate product development ideas. Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence. Learning what the competition is doing in terms of customer pricing, experience: in the local market, their alliances, credibility etc. E-Commerce: Develop and manage strategies to/and Acquire Merchants for the Banks e-commerce platforms and solutions Develop innovative solutions and products tailored to specific needs of the markets Manage existing relationship with clients to increase the share of wallets of the clients. Carry out strategic online marketing plans of the bank Manage the overall user experience: including site navigation, content development and promotional campaigns Create engaging content for a variety of mediums including web, social media and more Ensuring an appropriate design, programming, and testing of the bank’s online based activities. Analysis of the e-commerce related performance. Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store. Creating frameworks that transform our social media sites into highly profitable platforms. Analyzing traffic to inform website maintenance and the effectiveness of Hope marketplace. Process, Control and Operational Performance: Utilize the internal control system in place to minimize operational losses and monitor its adequacy and effectiveness Relationship Management Drive customer service excellence Establish and sustain a customer-centric business culture, leveraging on technology Ensure high customer satisfaction as measured and monitored through Customer feedback surveys Governance Awareness and understanding of the regulatory framework, in which the business operates, and the regulatory requirements: and expectations relevant to this role Responsible for delivering effective governance, capability to challenge stakeholders effectively; and willingness to work with any local regulators in an open and cooperative manner. Others as maybe assigned. EDUCATIONAL QUALIFICATIONS: Minimum of first degree is required while master’s degree and professional qualification or accreditation is desirable Functional knowledge of digital channels and emerging payments, A sound analysis of current market/ competitive positioning Strong interpersonal, influencing and communication skills. SKILLS NECESSARY FOR JOB FUNCTION: Good knowledge of MS Office. Analytical Skills Results-oriented/self-motivated Goal seeker Ability to multitask Initiative/Creative Detail oriented Ability to identify and implement business projects Excellent presentation skills Good Communication skills - verbal and written EXPERIENCE: Minimum of 10 years post-graduation experience: in Banking, Mobile Money, Aggregators, Telcos, Micro Finance, Banking/Financial Services sectors. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: recruitment@hopepsbank.com using the position as subject of email. 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