Team Lead, North East Region
AI summary
Moniepoint Incorporated is hiring a Regional Team Lead to be based in Gombe, overseeing offline customer support operations across the North East region. The role involves line management of support officers and state team leads, driving performance through metrics and coaching, and building strategic customer relationships. Applicants need a BSc, NYSC completion, and at least five years of relevant customer service or support experience with leadership growth.
- Role based in Gombe with travel across Adamawa, Bauchi, Borno, Taraba and Yobe states
- Directly manages Offline Customer Support Officers and State Team Leads
- Requires BSc, NYSC completion and minimum 5 years relevant experience
- Focus on performance management, coaching and process improvement
- Online application link provided for interested candidates
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Lead, North East Region evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Not specified.
- Add concrete examples related to call_center, internship, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Team Lead, North East Region role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Team Lead, North East Region at Moniepoint Incorporated ⏲ Aug 21, 2026, 4:01 AM ⋕ View all Banking & Financial Services jobs Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Regional Marketing Specialist, NE Location: Gombe Job Purpose The Regional Team Lead (“RTL”) builds strong relationships with customers and ensures products or services are optimized to receive the highest ROI. The RTL plays a major role in hiring, training and mentoring the offline customer support team across offline channels. He/she is also in charge of implementing policies with internal teams to establish quality customer service that exceeds expectations. Key Responsibilities: Team Leadership & People Development: Line Management: Directly oversee a team of Offline Customer Support Officers & State Team Leads, managing daily workflows and resource allocation. Performance Management: Drive accountability through rigorous metric monitoring, regular calibrations, and PIP (Performance Improvement Plan) administration. Mentoring & Coaching: Conduct impactful 1:1 feedback sessions and develop training paths to upskill team members. Operational Excellence & Strategy: Process Improvement: Develop and share best practices to enhance the efficiency and quality of support workflows. Relationship Management: Build and maintain strategic relationships with key accounts, moving from reactive support to proactive success strategies. Reporting: Analyze team KPIs to prepare comprehensive weekly and monthly performance insights for senior management. Stakeholder & Project Management: Cross-Functional Collaboration: Act as the primary liaison for Regional Managers and State Coordinators to align support goals with regional needs. Project Oversight: Lead and execute customer support-related events and strategic projects. Field Engagement: Conduct regional visitations across state offices to audit support quality and understand local customer challenges. Required Skills & Competencies Educational & Experience: Requirements: Service: Must have completed NYSC. Education: BSc in any relevant field. Experience: Minimum of 5 years in a relevant customer service or support environment, with demonstrated leadership growth. Technical & Professional Skills: Tech Savvy: Strong computer literacy with the ability to navigate and troubleshoot multiple technical systems simultaneously. Analytical Skills: Ability to interpret data and translate it into actionable performance reports. Systems Expert: Advanced proficiency in CRM tools, ticketing systems, and managing high-volume interactions.. Communication & Interpersonal Skills: Articulate Communicator: Exceptional written and verbal skills, with the ability to explain complex information concisely. Adaptive Personality: A high degree of emotional intelligence to navigate various customer personalities and conflict-resolution scenarios. Personal Attributes: Independent & Collaborative: Capable of driving results autonomously while fostering a unified team environment. Empathy-Driven: A deep sense of patience and customer-centricity. Strategic Thinker: Highly organized and detail-oriented with the ability to prioritize tasks in a fast-paced digital environment. Important: The successful candidate must reside in Gombe and be willing to travel to the states under the North East region (Adamawa, Bauchi, Borno, Taraba and Yobe) for required regional team oversight. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Gombe State