Customer Experience Officer
AI summary
Flash Delivery (Flash Express) is hiring a full-time Customer Experience Officer in Ilupeju, Lagos. The role involves handling customer inquiries and complaints, tracking shipments, escalating unresolved issues, and improving customer satisfaction. Salary is N120,000–N150,000 per month, with applications due by 30th August 2026.
- Full-time role in Ilupeju, Lagos
- Salary of N120,000–N150,000 per month
- Requires 1–3 years of customer service experience
- Logistics or e-commerce support experience is an advantage
- Application deadline is 30th August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N120,000 – N150,000 / Month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Flash Delivery (Flash Express) and the role in Not specified.
- Add concrete examples related to call_center, entregador, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Flash Delivery (Flash Express) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Experience: Officer at Flash Delivery (Flash Express) ⏲ Aug 24, 2026, 6:02 AM ⋕ View all Transportation & Logistics jobs Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction. We are recruiting to fill the position below: Job Title: Customer Experience: Officer Location: Ilupeju, Lagos Employment Type: Full-time Responsibilities: Escalate unresolved issues. Track shipments and provide updates. Maintain customer records. Handle customer inquiries and complaints. Improve customer satisfaction ratings. KPI Average response time to inquiries Calls, chats, emails handled Response Time Correct information provided Target: CSAT above 90%. Complaint Resolution Rate Issues resolved at first interaction Daily Customer Interactions Shipment Tracking Support Accuracy Customer Retention Rate First Contact Resolution Customer feedback rating Repeat customers maintained Number of escalated cases Escalation Rate % complaints resolved Customer Satisfaction (CSAT) Requirements: 1–3 years of experience: in customer service or client relations. OND / HND / Bachelor's Degree in any relevant field. Experience: in logistics or e-commerce customer support is an advantage. Skills: Excellent communication. Computer literacy. Conflict resolution. Active listening. Customer relationship management. Salary N120,000 – N150,000 / Month. How to Apply Interested and qualified candidates should send their Applications to: career@flashdelivery.africa using the Job Position as the subject of the mail. Application Deadline: 30th August, 2026. View all Jobs in Nigeria Lagos State and 1 other location Lagos State , Ilupeju Customer Experience: Officer job vacancies in Nigeria