Contact Center Agents
AI summary
Kuda Bank is hiring Contact Center Agents on a fixed-term hybrid contract in Nigeria. You will handle customer queries across multiple channels, resolve complaints within SLA, and maintain high service standards in line with CBN guidelines. The role offers competitive benefits including medical insurance, pension, paid time off, and career development.
- Fixed-term hybrid contract role at a digital bank
- 1–2 years of contact center experience required
- HND/B.Sc required; MBA is an added advantage
- Competitive benefits including medical insurance and pension
- Apply online via the provided link
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Service, Contact CenterThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Fixed Term Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Contact Center Agents evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kuda Bank and the role in Not specified.
- Add concrete examples related to call_center, Customer Service, Contact Center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Contact Center Agents role in call_center, Customer Service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kuda Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Engage current and potential customers to provide support, ensure customer satisfaction and retention towards the fulfilment of the strategic goal of the business at large. Responsibilities: Resolve customer issues within the scope of existing service level agreements. Keeping records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels. Acknowledging and resolving customer complaints. Build sustainable relationships of trust through open and interactive communication Staying informed on social media trends, innovations, and changes. Respond promptly and effectively to escalated disputes and communicate findings to customers Ensure the highest level of service standards are maintained. Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines. Provide feedback on the efficiency of the customer impacting processes for improvement purposes. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Act as the first point of contact to customers. Identify and assess customers' needs to achieve satisfaction. Knowing our products inside and out so that you can answer questions and resolve them. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensure customer satisfaction and provide professional customer support. Requirements: Have an instinct around anticipating and handling problems, crafting solutions, communicate them to clients 1-2 years’ experience: in similar role. Knowledge of the Financial Advisory and Intermediary Services Act. Listening attentively to customers on every complaint. High degree of intelligence, communication and analytical skills Ability to deal with diverse problems using facts, judgement and discretion to resolve them. Excellent knowledge of social media best practices. HND / B.Sc (MBA added advantage) An understanding of banking procedures and policies and Computer literacy Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics Ability to probe effectively for understanding. Knowledge of customer service practices and principles Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+. Offer customer a solution or an alternative that best meets their needs. Conversant with major Telephony and CRM applications used across the industry. What We Offer At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits: in areas including but not limited to: Pension Competitive paid time off (Parental, Moving day, Birthday, Study leave etc) Career development & growth Goalr - employee wellness app Perkbox Competitive annual leave plus bank holidays We are advocates of work-life balance, working in a hybrid in office schedule. Well-fare package (Wedding, Compassionate and etc) Group life insurance Medical insurance Award winning L&D training A great and upbeat work environment populated by a multinational team How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Contact Center Agent job vacancies in Nigeria