Customer Support Officer
AI summary
Salpha Energy is hiring a Customer Support Officer in Lekki, Lagos on a full-time basis. The role combines customer support with communications tasks, including handling inquiries via phone and chat, following up with customers, supporting marketing content creation, and maintaining records. Candidates should have 1–4 years of experience in customer service or marketing communications and a Bachelor's degree in a related field.
- Full-time role based in Lekki, Lagos
- Combines customer support with communications and marketing tasks
- Requires 1–4 years of customer service or marketing communications experience
- Bachelor's degree in Marketing, Communications, PR, Business, or related field required
- Proficiency in Google Suite and Microsoft Office expected
- Apply by emailing CV to salpha@salphaenergy.com with job title and location as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Salpha Energy and the role in Lekki.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Salpha Energy before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Support Officer at Salpha Energy ⏲ Sep 9, 2026, 12:01 PM ⋕ View all Power & Energy jobs Salpha Energy is a renewable energy company determined to provide affordable solar solutions for everyone. We are addressing the huge market need for energy by enabling people harness the infinite source of light that freely accessible to everyone. Innovations in renewable technology afford us the opportunity to place power back in the hands of people, through innovative and quality conscious products that are built to last for outdoor campaing, entrepreneurial activities, rural settlements or disaster relief. We are recruiting to fill the position below: Job Title: Customer Support Officer Location: Lekki, Lagos Employment Type: Full-time Job Summary In this role, you will be responsible for crafting clear, compelling messaging around our solar energy solutions while delivering excellent customer support. We are seeking a proactive and articulate Customer Service Officer to join our Communications Department. You’ll play a key part in communicating our mission, supporting customer engagement, and reinforcing our brand as a leader in clean energy. Specific Responsibilities: Customer Support: Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention. Follow up with sales and technical teams to ensure customer satisfaction and issue resolution. Serve as a first point of contact for customer inquiries via phone and chats. Follow up with customers post-service to gauge satisfaction and encourage feedback/testimonials. Provide timely, accurate, and empathetic responses to client questions and concerns. Departmental Support: Assist with creating and editing marketing collateral, sales materials, and web content that reflect our voice and values. Collaborate with internal teams to gather product updates, customer testimonials, and field content to share across channels. Close sales from contacts generated through Ads Support the implementation of communication strategies that promote our brand, customer success stories, and sustainability initiatives. Documentation and Reporting: Maintain accurate records of customer interactions and issues on the drive for management review. Prepare and submit regular reports on customer inquiries, resolutions, and feedback. Google Suite Proficiency: Utilize Google Word and Sheet to create and manage documents, reports, and spreadsheets efficiently. Problem Solving: Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary. Remain calm and effective under pressure, demonstrating a quick learning ability. Requirements: 1 - 4 years of experience: in a customer service or marketing communications role. Ability to multitask and work in a fast-paced, mission-oriented environment. Proficient in Microsoft Office, Google Suite, and content creation platforms. Excellent verbal and written communication skills. Strong interpersonal skills with a customer-first mindset. Candidates living on the Island are advised to Apply. Bachelor’s Degree in Marketing, Communications, Public Relations, Business, or a related field. Additional Qualifications: Experience: with digital marketing, SEO, or social media management. Familiarity with renewable energy or sustainability-focused industries. How to Apply Interested and qualified candidates should send their CV to: salpha@salphaenergy.com using the Job Title and Location as the subject of the email. View all Jobs in Nigeria Lekki and 1 other location Lekki , Lagos State Customer Support Officer job vacancies in Nigeria