Online Support Officer
AI summary
Filmhouse Cinemas Limited is hiring a remote Online Support Officer based in Victoria Island, Lagos. The role involves handling customer inquiries via email, phone, and WhatsApp, resolving booking issues, and ensuring a smooth online customer experience. No prior experience is required; training will be provided, and NYSC Corps Members can apply.
- Remote role based in Victoria Island, Lagos
- No prior experience required; training provided
- NYSC Corps Members and post-NYSC candidates welcome
- Must have personal laptop, stable internet, and reliable electricity
- Customer support across email, phone, and WhatsApp
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Victoria IslandThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Online Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Filmhouse Cinemas Limited and the role in Victoria Island.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Online Support Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Victoria Island under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Filmhouse Cinemas Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Filmhouse Limited is a dynamic film exhibition company. Our expertise are in the areas of: (A) Cinema operation: we Manage sites; Own sites (B) Consultancy for cinema development: Design; Fit-out; Cinema project management (C) Film Distribution: Rights Aquisition; Booking into cinemas; content development Read more about this company Online Support Officer Job Type Full Time Qualification BA/BSc/HND Experience: Location Lagos City Victoria Island Job Field Customer Care, Success and Service Job Description Are you smart, responsive, and excellent at critical thinking and problem-solving? Do you have a personal laptop and the ability to work effectively from home? We have an opportunity for you! We are seeking a responsive, tech-savvy, and customer-focused Online Support Personnel to join our team. The ideal candidate will be responsible for responding to customer inquiries, providing timely assistance, resolving issues, and ensuring a smooth customer experience: across our online platforms. This role is suitable for candidates with little or no prior experience: who are willing to learn and can communicate effectively while working independently. Performance will be measured by response rate, resolution rate and customer satisfaction scores. Responsibilities: Respond promptly and professionally to customer inquiries across multiple touchpoints including email, phone calls and Whatsapp. Attend to customer questions, requests, and concerns in a timely manner. Verify customer transactions and booking records to investigate and resolve disputes. Provide accurate information and guidance to customers. Follow up on pending customer requests and ensure timely resolution. Identify recurring issues or patterns in customer complaints and report these to the relevant team for product or operational improvement. Maintain clear and professional communication with customers at all times. Work closely with relevant teams to resolve customer concerns. Qualifications Excellent written and verbal communication skills. Strong critical thinking and problem-solving skills. Basic data analysis and reporting skills Highly responsive, proactive, and attentive to details. Ability to work independently and manage tasks effectively in a remote environment. Must have a personal laptop or computer. Must have reliable electricity and stable internet access. Must be comfortable using computers and online communication platforms. Previous experience: is not compulsory; training will be provided for the right candidate. Willing to work weekends and additional hours during peak periods. Serving NYSC Corps Members and post-NYSC candidates are welcome to apply. Comfortable navigating backend or admin systems - prior experience: with booking platforms, CRM tools, or ticketing systems is an added advantage. Requires Skills and Competencies: Excellent verbal and written communication skills. Strong interpersonal and customer service skills. High emotional intelligence, empathy, and conflict-resolution ability. Strong attention to detail and problem-solving skills. Ability to multitask and work effectively in a fast-paced environment. Sales, upselling, and relationship management skills. Good computer literacy and proficiency in Microsoft Office applications. Professional appearance, excellent grooming, discretion, and confidentiality. Ability to work flexible hours, including evenings, weekends, public holidays, and peak movie release periods. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Filmhouse Cinemas Limited on jobs.smartrecruiters.com to apply Build your CV for free. Download in different templates.