Customer Service & Dispute Resolution Manager (Remote)
AI summary
Prestigious Consulting Group is hiring a Customer Service & Dispute Resolution Manager for a remote role in Nigeria. The manager will own the customer experience end-to-end, build and lead the support/dispute resolution team, set up tools and processes, and handle escalations. Candidates need 6-8 years of experience in customer service, operations, or dispute resolution, ideally in fintech, e-commerce, or logistics.
- Remote role based in Nigeria
- Build and lead the customer service and dispute resolution team
- Own support workflows, response times, and quality standards
- Requires 6-8 years of relevant experience
- Apply by sending resume and cover letter by email
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required6+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, Customer Service, Dispute ResolutionThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service & Dispute Resolution Manager (Remote) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Prestigious Consulting Group and the role in Not specified.
- Add concrete examples related to call_center, Customer Service, Dispute Resolution, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service & Dispute Resolution Manager (Remote) role in call_center, Customer Service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Prestigious Consulting Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service & Dispute Resolution Manager (Remote) at Prestigious Consulting Group ⏲ Aug 3, 2026, 12:17 PM ⋕ View all Customer Service & Support jobs Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management. We are recruiting to fill the position below: Job Title: Customer Service & Dispute Resolution Manager Location: Remote Job Summary We're hiring a Customer Service & Dispute Resolution Manager to own the customer experience: end-to-end - from day-to-day support to resolving escalations and disputes. You'll build the team, tools, and processes needed to deliver a fast, fair, and consistent experience: as volume grows. Job Responsibilities: Design and manage the dispute resolution process, ensuring cases are CRM) from the ground up. Recruit, train, and lead a customer service/dispute resolution team as volume scales. Own the customer service function, including support workflows, response times, and quality standards. Track and report on key service metrics (resolution time, SAT, dispute win/loss rate, escalation volume). handled fairly, quickly, and consistently. Serve as the final point of escalation for high-stakes or sensitive customer disputes. Identify recurring issues and work cross-functionally with product/operations to address root causes. Establish SOPs, escalation paths, and service-level standards for support and dispute handling. Set up and manage customer service tools/systems (helpdesk, ticketing, Requirements: Strong judgment and composure when handling escalated, sensitive, or high-stakes disputes. Experience: building or scaling a customer service or dispute resolution function, including SOPs and team structure. Comfortable working with support/ticketing systems and service-level reporting. 6-8 years of experience: in customer service, operations, or dispute resolution, ideally in fintech, e-commerce, or logistics. Nice to have: Experience: setting up a customer service function for a new product line or market. Experience: with chargeback / dispute processes specific to fintech or payments. How to Apply Interested and qualified candidates should send their Resume and cover letter to : [email protected] using the Job Title as the subject of the mail. View all Jobs in Nigeria