Customer Service Representative
AI summary
PalmPay Limited is hiring a Customer Service Representative for a hybrid role in Lagos, Nigeria. The position involves handling inbound customer inquiries, resolving issues, and meeting performance KPIs. Compensation includes a basic salary of N70,000 monthly plus a KPI-based bonus ranging from N20,000 to N100,000.
- Hybrid role based in Lagos, Nigeria
- Contract employment type
- Basic salary of N70,000 monthly plus KPI bonus of N20,000–N100,000
- Inbound customer support via call platforms
- Requires multitasking across CRM, knowledge base, and order systems
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Basic - N70,000 monthly, KPI - (N20,000 - N100,000). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, internship, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to PalmPay Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research PalmPay Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Representative (Hybrid) at PalmPay Limited ⏲ Sep 1, 2026, 9:22 AM ⋕ View all Banking & Financial Services jobs PALMPAY is a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya and expanding to other markets in 2022. We’re reinventing the payments experience: by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are recruiting to fill the position below: Job Title: Customer Service Representative Location: Lagos (Hybrid) Employment Type: Contract Responsibilities: Customer Support via Inbound Channel: Respond to customer inquiries through call platforms. Provide information about products, services, policies, and procedures. Assist customers with orders, payments, or account issues. Problem Resolution: Identify customer problems and provide solutions. Escalate complex cases to supervisors or specialized teams when necessary. Troubleshoot technical or service issues. Multitasking: Handle call conversations effectively. Navigate different systems (CRM, knowledge base, order system) while on call. Documentation: Update customer records and case notes accurately. Record customer interactions in the system. Customer Experience: Ensure quick response time and high satisfaction levels. Maintain a professional, polite, and friendly tone. Follow company communication guidelines and scripts. Product/Service Knowledge: Use internal knowledge bases to provide accurate answers. Stay updated on company products, promotions, and policies. Performance Targets Meet KPIs such as: Resolution time Average handling time Customer satisfaction (CSAT) Average talk time. Salary Basic - N70,000 monthly, KPI - (N20,000 - N100,000) How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Customer Service Representative job vacancies in Nigeria