Monitoring, Accountability, Evaluation, and Learning (MEAL) Officer

AI summary

Medecins du Monde (MdM) is hiring a MEAL Officer in Maiduguri, Borno State, Nigeria. The role involves conducting assessments, data cleaning and analysis, evaluation reporting, field monitoring visits, and managing beneficiary feedback and complaints mechanisms. The officer will support project teams in data quality, indicator tracking, and accountability documentation under the supervision of the MEAL Supervisor.

• Full-time onsite role based in Maiduguri, Borno State
• Focus on monitoring, evaluation, accountability, and learning activities
• Involves field visits to project sites and health facilities
• Responsible for data management, analysis, and reporting
• Manages beneficiary complaints and feedback mechanisms

Original source description

Monitoring, Accountability, Evaluation, and Learning (MEAL) Officer at Medecins du Monde (MdM) ⏲ Jul 31, 2026, 5:03 AM ⋕ View all NGO & Humanitarian / Nonprofit Organizations jobs Medecins du Monde (MdM) is an international humanitarian organization whose mission is to provide medical care for the most vulnerable populations, the world over, including France. It seeks to stimulate voluntary commitment from doctors, other health care providers, and from those whose expertise in other fields is needed for its activities, to enlist all competent support required for the achievement of its projects, and to seek at all times to encourage close working relationships with populations in its care. MdM operating in Nigeria, Borno state since October 2016. We are recruiting to fill the position below: Job Title: Monitoring, Accountability, Evaluation, and Learning (MEAL) Officer Location: Maiduguri, Borno Job type: Full-time (Onsite) Main Responsibilities: He/she will be responsible for conducting assessments, data cleaning/analysis and providing evaluation study reports. The MEAL Officer will be responsible for the following main activities in accordance with MdM procedures: Monitoring/Supportive Supervision Visit Accountability Documentation and Compliance Data Management Under the supervision of the Monitoring, Accountability, Evaluation, and Learning (MEAL) Supervisor, The MEAL officer will be required to conduct regular visits to various Project locations, sites, or Health Facilities (HF) to implement a functional MEAL system, ensure the design of tools and methodologies relevant to project indicators, monitoring and evaluation of project interventions, provide on the job training, or support field teams in data-related activities. Detailed Activities Data management on the corresponding forms and tools: Update the standard monitoring tool designed in Excel. Weekly data review and analysis for the respective facility and ensure Data Quality Assurance (DQA) Report and alert the line manager of any abnormal or untrendy arising with the data provided or database. Update and maintenance of database (formulas, graphs…) Assist the implementation team in the data analysis, reporting and dissemination of findings. Enter medical data in the mission database appropriately and regularly (from mobile teams and supported health facilities) Provide Technical support to facilities registrars. Activity Monitoring: Provide Sampling for Standard Case Management (SCM) to facility medical supervisors. Follow-up of the indicators mentioned on donor’s contract. Supervise the workplan achievements and delays Collect proof-document of the activities Analyse the proof-document, in comparison with ToR, guidelines, donor’s expectations Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring indicators against performance monitoring plans and frameworks Accountability and beneficiaries’ feedback: Collect complaints and feedback via suggestion boxes, monthly community consultation meetings with community men, women leaders, and any means implemented (for e.g.: toll free line) Receive, investigate, and prepare the responses to beneficiary complaints. Provide answers to beneficiaries after validation of Program/field Managers and Meal Supervisor Implement and monitor the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with MDM beneficiary FCRM guidelines. Suggest improvement measures of the FCRM and build capacity and understanding among MDM staff, partners and stakeholders on beneficiary accountability and FCRM. Ensure a proper filing system for all the complaints and feedback received through the helplines Organize all satisfaction, donors and accountability surveys Provide comprehensive regular reports on the complaints and feedback (minimum on monthly basis) Segregate feedback and complaints response mechanism (FCRM) data from the field to a summary complaint and feedback mechanism FCRM database Work with field team to collect information on potential case studies and success stories. Documentation and compliance: Analyze, compile and archive the Provide adequate information using IEC materials and signposts at PHC facilities regarding all MDM activities. Evaluate the effectiveness of the actions done in line with donors’ contract and requirements. Verify the quality, transparency and accuracy of the documentation provided by other depts/partners etc. Others: Perform other additional duties on request of the line, functional or technical manager. Be flexible in performing his/her duties. Inform immediately the security focal point in case of any security problem. Requirements: Academic background: BA/BS or equivalent in Statistics, Mathematics, Computer Science, Information Management, Social Sciences, International Development or any other relevant field. Professional expériences and skills: Experience: working in a multi-organizational team (international and national partners) is a plus. Ability to work under less supervision Excellent Information Technology skills Strong written and oral communication skills in English required, including report development, writing, and editing. Knowledge of the use of GIS applications a plus Understanding of confidentiality requirements: for medical data is a plus Experience: designing and implementing electronic data collection methods Ability to think independently and identify data discrepancies Excellent skills in Excel and data analysis are required for this position and will be tested at the interview A minimum of 2 years of experience: working in the non-profit sector in Information and Data Management or Monitoring & Evaluation. Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members. Excellent Excel Skills Languages: Fluency in English and Hausa required. Competences: Must be keen to details and ensure prompt deliverables. Flexibility Rigor and organization skills Ability to work under pressure while maintaining a high level of accuracy Salary Range N500,000 - N750,000 / Month. How to Apply Interested and qualified candidates should forward their CV and Cover Letter in the same document to: [email protected] using the Job Title & Location as subject of email. Note DISCLAIMER: Please note that MDM does not engage in or accept bribes in exchange for job opportunities. Any attempts to offer or accept bribes will result in immediate disqualification from the recruitment process. Duration of contract is based on availability of funding. Previous experience: working with MDM is an advantage. Due to the urgency of this role, we will be reviewing applications on an ongoing basis, and the role might be filled and closed before the closing date. Early applications are encouraged. Application Deadline: 9th August, 2026. View all Jobs in Nigeria Borno State