Call Center Officer
AI summary
Bluewave New Energy Technology is hiring a Call Center Officer in Lagos, Nigeria. The role involves verifying customer information, coordinating with cross-functional teams, and achieving a 25% conversion rate of potential clients. Full-time position with a negotiable salary range of NGN 150,000 to 250,000.
- Full-time role based in Lagos, Nigeria
- Salary range NGN 150,000 to 250,000, negotiable
- Requires a degree and minimum 2 years of experience
- Entry-level position in customer service and support
- Focus on achieving a 25% conversion rate target
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bluewave New Energy Technology and the role in Lagos.
- Add concrete examples related to sales, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bluewave New Energy Technology before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Call Center Officer Bluewave New Energy Technology Customer Service & Support Yesterday Easy apply New Lagos Full Time Energy & Utilities NGN 150,000 - 250,000 Negotiable Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary As the Call Center Officer, you are responsible for overseeing the call centre operations. Your focus will be on verifying customer information, coordinating with cross-functional teams, and achieving a 25% conversion rate of potential clients Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Customer Engagement & Verification Confirm and validate customer information from the assigned data pool to ensure accuracy. Follow up with interested customers to address inquiries and guide them through the decision-making process. Cross-Functional Collaboration Work closely with the After-Sales Team to resolve customer issues promptly and effectively Partner with the New Media Team to leverage digital platforms for customer outreach and engagement. Coordinate with the B2B and B2C Departments to align call center efforts with broader business strategies. Serve as the liaison between the call center and other departments, ensuring smooth data and communication flow. Performance Optimization Monitor call center metrics to ensure performance goals are met, with particular attention to the 25% conversion rate target Analyze performance data, identify trends, and implement strategies to drive improvements. Operational Excellence Ensure accurate and timely transmission of verified customer data to relevant teams Uphold company policies and maintain high standards for customer service and quality assurance Requirements: A minimum of 2 years of experience: A minimum of a degree in a related field Previous experience: in a customer support role Strong phone and verbal communication skills, along with active listening Customer focus and adaptability to different personality types Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job