Operations Manager

AI summary

Strivo Labs seeks an experienced Operations Manager to lead end-to-end operational activities, ensuring efficient service delivery and business scalability. The role involves fleet management, fuel card services, payment infrastructure, telematics, IoT solutions, and supply chain operations. Requires 8-10 years experience and hybrid work in Ikeja, Lagos.

• Oversee end-to-end operations including fleet, fuel cards, payments, telematics, IoT, and supply chain.
• Hybrid work arrangement based in Ikeja, Lagos.
• Requires 8-10 years of experience and BA/BSc/HND or MBA/MSc/MA.
• Work with cross-functional teams including Engineering, Product, Finance, and Sales.

Description

Operations Manager at Strivo Labs July, 2026 | MyJobMag Login Signup Employers Nigeria Ghana Kenya Nigeria South Africa UK Jobs Career Advice Post Job Search for Jobs Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benue Borno Cross River Delta Ebonyi Edo Ekiti Enugu Gombe Imo Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Nasarawa Niger Ogun Ondo Osun Other Oyo Plateau Rivers Sokoto Taraba Yobe Zamfara Administration / Facilities Agriculture / Agro-Allied Art / Crafts / Languages Aviation / Aerospace Banking Bursary and Scholarships Caregiver / Nanny / Social Workers Catering / Confectionery Construction and Site Engineering Consultancy Content, Editorial and Journalism Customer Care, Success and Service Data, Business Analysis and AI Driving Education / Teaching / Training Engineering / Technical Environment Health and Safety Finance / Accounting / Audit Food, Beverage and Hospitality General Graduate Jobs Human Resources / HR ICT / Computer Insurance Internships Janitorial Services Legal and Regulatory Logistics Manufacturing Marketing and Communication Media Production and Entertainment Medical / Healthcare NGO/Non-Profit Oil and Gas, Energy and Mining Pharmaceutical Procurement / Store-keeping / Supply Chain Product Management Project and Program Management Real Estate Research and Development RFP / RFQ / EOI Risk Management and Compliance Sales and Business Development Science Security / Intelligence Shipping and Maritime Sports, Fitness and Personal Care Strategic and Top Management Travels and Tours UX, Design and Architecture Volunteer BA/BSc/HND First School Leaving Certificate MBA/MSc/MA NCE OND Others PhD/Fellowship Professional Certificate Secondary School (SSCE) Vocational Close Detailed Search X Send this job to a friend Type the email of your friend Enter your email Type Your Email Message I think you may be interested in this position - Operations Manager at Strivo Labs. This is the link: https://www.myjobmag.com/job/operations-manager-strivo-labs-2?utm_source=email_friend. Copy and paste link on browser if link is not working. Check it out! X Did you notice an error or suspect this job is scam? Tell us. Enter your email Type Your Message Operations Manager at Strivo Labs View Jobs in Media / Radio / TV / View Jobs at Strivo Labs Posted: Jul 24, 2026 Deadline: Not specified Save Email @gmail.com @yahoo.com @outlook.com At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialize in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation. Read more about this company Operations Manager Job Type Hybrid Qualification BA/BSc/HND , MBA/MSc/MA Experience 8 - 10 years Location Lagos City Ikeja Job Field ICT / Computer Job Summary We are seeking an experienced and execution-driven Operations Manager to lead and oversee the company’s end-to-end operational activities, ensuring efficient service delivery, operational excellence, and business scalability. The ideal candidate will be responsible for translating business strategy into operational execution across fleet management, fuel card services, payment infrastructure, telematics, IoT solutions, supply chain operations, and strategic partner management. This role will work closely with Engineering, Product, Finance, Customer Experience, Sales, Technology, and Compliance teams to ensure seamless operations while driving continuous process improvement. This is a leadership role for someone who combines strong strategic thinking with hands-on operational experience. The ideal candidate must have personally worked in the field with telematics and IoT device installations, maintenance, troubleshooting, and deployments before moving into management. We are looking for someone who understands the realities of field operations because they have been directly involved in executing them. Key Responsibilities Operational Leadership: Provide strategic leadership for the Operations department. Directly supervise Operations Officers, Field Engineers, Installation Teams, and other operational personnel. Lead nationwide deployment, installation, maintenance, and operational support activities. Build, develop, and scale a high-performing operations team capable of supporting business growth. Foster a culture of operational excellence, accountability, safety, and continuous improvement. Establish operational goals and monitor departmental performance against agreed KPIs. Promote a strong Quality Assurance culture across all operational activities. Operational Strategy & Process Excellence: Develop and implement operational strategies aligned with the company’s business objectives. Design, review, standardize, and continuously improve Standard Operating Procedures (SOPs). Optimize operational workflows across deployments, maintenance, incident management, and service delivery. Lead automation and operational efficiency initiatives. Identify operational bottlenecks and implement sustainable corrective actions. Deployment & Infrastructure Management: Oversee end-to-end deployment of hardware and technology solutions at customer locations. Ensure successful implementation of fleet management devices, telematics equipment, IoT devices, sensors, and related infrastructure. Coordinate site assessments, installation scheduling, commissioning, and post-installation support. Ensure every deployment delivers the promised visibility, control, and operational intelligence to customers. Drive first-time-right installation standards across all deployment projects. Product Operations & Service Delivery: Ensure operational excellence across: Fuel Card Services Fleet Management Solutions Payment Infrastructure Telematics & IoT Solutions Energy Intelligence Solutions Ensure centralized business wallet operations and bulk funding mechanisms operate efficiently. Coordinate with Engineering and Product teams to ensure accurate, real-time operational data flows into customer dashboards. Monitor platform performance, uptime, and service reliability. Lead resolution of systemic operational issues impacting service delivery. Supply Chain, Inventory & Partner Management: Manage procurement, warehousing, inventory, and deployment of telematics, IoT hardware, and operational equipment. Maintain optimal inventory levels to eliminate stock-outs for critical projects. Establish inventory governance and asset accountability. Develop and manage strategic relationships with: Fuel Station Networks Diesel Suppliers Telecommunications Providers Payment Processors Logistics Partners Equipment Vendors Other operational partners Ensure vendor performance meets agreed Service Level Agreements (SLAs). Customer Experience & Service Excellence: Ensure exceptional operational service delivery throughout the customer lifecycle. Improve deployment speed and operational responsiveness. Monitor customer satisfaction metrics and service quality. Reduce repeat operational incidents through preventive maintenance and root-cause analysis. Partner with Customer Experience teams to improve overall customer outcomes. Compliance, Governance & Risk Management: Ensure compliance with all applicable regulatory requirements, company policies, and operational standards. Implement internal controls to reduce operational, financial, and technology risks. Develop systems that minimize fraud, wastage, asset loss, and operational leakage. Maintain audit readiness across operational processes. Drive compliance with ISO standards and other applicable quality management frameworks. Financial & Performance Management: Prepare and manage departmental budgets. Optimize operational expenditure without compromising service quality. Improve operational efficiency and profitability. Track operational performance using dashboards and data analytics. Present periodic operational reports to Executive Management. Cross-Functional Leadership: Work closely with Engineering to resolve systemic technical issues. Support Finance with reconciliation, reporting, and operational compliance. Collaborate with Product, Sales, Customer Experience, and Technology teams to improve service delivery. Lead operational readiness for new product launches and business initiatives. Key Performance Indicators (KPIs) Operational Excellence: 100% implementation and staff adoption of Standard Operating Procedures (SOPs) across all operational product lines. Reduction in Mean Time to Resolve (MTTR) field-level incidents. Minimum 98% SLA compliance for operational response and resolution. Service uptime meeting agreed business targets. Improvement in operational turnaround times. Increase in deployment efficiency and productivity. Reduction in operational process bottlenecks. Quality, Compliance & Risk: 100% compliance with ISO and internal operational standards. Zero major audit non-conformities. First-Time-Right Installation Rate exceeding agreed targets. Greater than 99% inventory and asset accuracy. Zero critical operational compliance breaches. Reduction in operational risk exposure. Reduction in fraud, wastage, and operational leakage. Customer Experience: Reduced deployment cycle from contract execution to customer go-live. Improved First-Time Fix Rate. Improved Customer Satisfaction (CSAT) scores. Increased client retention and subscription renewals. Reduction in customer complaints relating to deployments and operational support. Financial Performance: Reduction in operational cost per transaction. Optimization of deployment and maintenance costs. Measurable reduction in internal operational waste. Documented reduction in client operational losses and leakages. Improved operational contribution to overall business profitability. Requirements Education: Bachelor’s Degree (B.Sc./HND) in Engineering, Operations Management, Business Administration, Supply Chain Management, Information Technology, or a related discipline. MBA or Master’s Degree is an added advantage. Relevant professional certifications such as PMP, PRINCE2, Lean Six Sigma, ISO Lead Auditor, CILT, or equivalent are an added advantage. Experience: Minimum of 8–10 years of progressive operational management experience. At least 5 years in a senior management role. Demonstrated experience managing technology-enabled operations, field service operations, logistics, fleet management, telematics, IoT solutions, or energy-related operations. Must have hands-on experience installing, maintaining, troubleshooting, and supporting telematics and IoT devices before transitioning into management. Candidates should have practical field experience and understand installation challenges firsthand. Proven experience leading cross-functional teams and managing large-scale operational deployments. Core Competencies: Technical Competencies Operations Management Strategic Planning Field Operations Telematics & IoT Operations Process Improvement Supply Chain Management Asset & Inventory Management Service Delivery Project Management Budget Management Risk & Compliance Data Analytics ERP & Business Systems Check how your CV aligns with this job Method of Application Interested candidates should kindly send a short note on why you are a good fit and your salary expectations to: hiring@strivolabs.com Build your CV for free. Download in different templates. Share Save Email Report Get new ICT / Computer jobs like this on Telegram. 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