Customer Support Officers
AI summary
Castel Resources is hiring professional Customer Support Officers in Port Harcourt, Rivers State, to serve as the first point of contact for clients, suppliers, and contractors in the oil and gas sector. The role involves handling enquiries, coordinating interactions, maintaining records, and ensuring timely issue resolution. Full-time position with a salary range of NGN 250,000 to 400,000.
- Full-time role in Port Harcourt, Rivers State, Nigeria
- Salary range of NGN 250,000 to 400,000
- Oil and gas sector customer service role
- Requires B.Sc or HND and minimum 2 years experience
- Entry-level position with structured responsibilities
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officers evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Castel Resources and the role in Port Harcourt.
- Add concrete examples related to factory, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officers role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Castel Resources before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Support Officers Castel Resources Admin & Office Today Easy apply New Port Harcourt & Rivers State Full Time Energy & Utilities NGN 250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking professional and customer-focused Customer Support Officers to provide effective support to clients, suppliers, contractors, and other stakeholders within the oil and gas sector. The role involves responding to enquiries, coordinating customer interactions, maintaining accurate records, and ensuring timely resolution o Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Port Harcourt & Rivers State, Nigeria Job descriptions & requirements: Responsibilities: Serve as the first point of contact for customers, suppliers, contractors, and other stakeholders. Respond promptly and professionally to customer enquiries through phone, email, online platforms, and other communication channels. Provide accurate information and guidance regarding services, processes, requirements, and documentation. Receive, record, track, and follow up on customer requests, complaints, and enquiries. Escalate complex issues to the appropriate department and monitor them through to resolution. Maintain accurate customer records, correspondence, enquiries, and service-related documentation. Coordinate communication between customers and internal teams to ensure timely service delivery. Follow up with customers to obtain feedback and ensure satisfactory resolution of outstanding issues. Prepare customer service reports and provide updates on recurring issues, complaints, and service trends. Maintain confidentiality and ensure all customer interactions comply with organizational policies and procedures. Requirements: Minimum of B.Sc or HND in Business Administration, Marketing, Mass Communication, Public Relations, or a related discipline. Minimum of 2 years' experience: in customer service/support within the oil and gas sector. Strong customer service and client relationship management skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office applications and customer relationship management systems. Strong interpersonal and problem-solving skills. Ability to handle customer complaints professionally and efficiently. Strong organizational skills with excellent attention to detail. Ability to work effectively under pressure and manage multiple customer requests. Must be professional, courteous, patient, and customer-focused. Core Competencies: Customer Relationship Management Communication Skills Complaint Resolution Stakeholder Management Problem Solving Documentation & Reporting Microsoft Office Professionalism Attention to Detail Oil & Gas Industry Awareness Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job