Customer Support Officer
AI summary
Zora Communications is hiring a Customer Support Officer in Lagos, Nigeria. The role involves handling customer enquiries, complaints, and feedback across phone, WhatsApp, email, and social media, while supporting basic social media engagement. The position is full-time, requires 1–2 years of experience, and offers a negotiable salary in the range of NGN 2,000,000–3,000,000.
- Full-time role based in Lagos, Nigeria
- 1–2 years of customer support experience required
- Salary negotiable within NGN 2,000,000–3,000,000 range
- Requires strong communication and problem-solving skills
- Involves phone, WhatsApp, email, and social media support
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 2,000,000 - 3,000,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Support, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Zora Communications and the role in Lagos.
- Add concrete examples related to call_center, Customer Support, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in call_center, Customer Support?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Zora Communications before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Z Customer Support Officer Zora Communications Customer Service & Support 1 week ago Easy apply New Lagos Full Time IT & Telecoms NGN 2,000,000 - 3,000,000 Negotiable Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary A Customer Support Representative assists customers by handling enquiries, resolving complaints, and providing information about products and services. The role serves as a key point of contact between the company and its customers, ensuring timely support, customer satisfaction, and a positive customer experience. Min Qualification: Degree Experience: Level: Mid level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements: Responsibilities: Handle customer enquiries, complaints, and feedback. Provide timely solutions and follow up with customers. Respond to customers across phone, WhatsApp, email, and social media. Support basic social media engagement and content creation. Requirements: 1–2 years’ experience: in Customer Support/Customer Service. Excellent communication and problem-solving skills. Customer-focused and professional. Good knowledge of WhatsApp, email, and social media platforms. Social media savvy with basic knowledge of Canva and CapCut. Ability to create simple social media content is an added advantage. Proficiency in Microsoft Office. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job