Service Manager (After-sales / Technical Service)
AI summary
ETL Engineering Services Limited is recruiting a Service Manager to lead after-sales service operations, including warranty management, repairs, installations, and technical support. The role requires 7–10 years of relevant experience, a technical engineering degree, and strong leadership skills. Candidates with freezer/refrigerator assembly or home appliance manufacturing experience are strongly preferred.
- Lead after-sales service operations including warranty, repairs, and installations
- 7–10 years of relevant experience required in technical service roles
- Bachelor's degree or HND in Mechanical, Electrical, or related engineering field
- Experience in freezer/refrigerator assembly or home appliance manufacturing preferred
- Application deadline is 24th September, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, armazemThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Manager (After-sales / Technical Service) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ETL Engineering Services Limited and the role in Not specified.
- Add concrete examples related to sales, factory, armazem, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Manager (After-sales / Technical Service) role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ETL Engineering Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
We are recruiting, on behalf of one of her clients, for the position of Service Manager to lead and continuously improve the company's after-sales service operations — ensuring timely, high-quality resolution of customer complaints, warranty claims, repairs, installations, and technical issues. Preferred Background: Candidates with hands-on experience: in freezer/refrigerator assembly or home appliance manufacturing are strongly preferred. Key Responsibilities: Coordinate with Warehouse and Procurement to ensure adequate spare parts availability Oversee resolution of escalated customer complaints; analyse recurring issues and implement corrective actions Lead, supervise, and develop service engineers, technicians, and service coordinators; set KPIs and conduct performance reviews Manage service centre performance and field technician scheduling/deployment Manage warranty processes — assessment, documentation, approval, and cost control Drive continuous improvement through root-cause analysis and cross-functional collaboration with Sales, Warehouse, Finance, and Product/Technical teams Provide technical leadership for product troubleshooting, repair, installation, and maintenance Develop and maintain service performance dashboards, tracking SLA compliance, first-time-fix rate, customer satisfaction, and warranty costs Manage day-to-day after-sales service operations, ensuring requests, repairs, and complaints are resolved within agreed SLAs Requirements: Experience: with service management systems/CRM platforms is an advantage Experience: managing technicians, engineers, service centres, or field-service operations Strong leadership, problem-solving, communication, and cross-departmental collaboration skills At least 3–5 years in a supervisory or managerial role Professional certification in Service Management, Customer Experience, or Engineering is an added advantage 7–10 years of relevant experience: in after-sales service, technical service, field service, or service operations Proven experience: managing warranty, repairs, installations, spare parts, and customer complaints Experience: in freezer/refrigerator assembly, home appliance manufacturing, consumer electronics, or related industrial equipment sectors strongly preferred Bachelor's degree or HND in Mechanical Engineering, Electrical/Electronic Engineering, Mechatronics, Industrial Engineering, or a related technical discipline How to Apply Interested and qualified candidates should send their CV to: etlengineering2020@gmail.com using "Service Manager" as the subject of the email. Application Deadline: 24th September, 2026. View all Jobs in Nigeria Lagos State Service Manager job vacancies in Nigeria