Customer Relationship and Communications Manager
AI summary
Afconrecruit Limited is hiring a Customer Relationship and Communications Manager in Lagos to build strong customer relationships, manage client communications, and enhance customer experience. The role requires 3–5 years of relevant experience and a degree in Business Administration, Communications, Marketing, Public Relations, Mass Communication, or a related field.
- Full-time role based in Lagos, Nigeria
- Requires 3–5 years of CRM, communications, or client service experience
- Bachelor's degree or HND in Business Administration, Communications, Marketing, Public Relations, or Mass Communication
- Key duties include managing customer enquiries, complaints, and stakeholder communication
- Reports on customer satisfaction, retention, and engagement metrics
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, Customer Relationship ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relationship and Communications Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Afconrecruit Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, Customer Relationship Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Relationship and Communications Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Afconrecruit Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees. Customer Relationship and Communications Manager Job Type Full Time Qualification BA/BSc/HND Experience: 3 - 5 years Location Lagos Job Field Marketing and Communication About the job We are looking for a dynamic professional who can build strong customer relationships, manage client communications, enhance customer experience, and represent the organisation professionally across various communication channels.The successful candidate will serve as a key link between the organisation and its customers, clients, and stakeholders, ensuring timely communication, effective issue resolution, and high customer satisfaction. KEY RESPONSIBILITIES: Build and maintain strong relationships with customers and key clients. Manage customer enquiries, complaints, feedback, and follow-ups. Ensure timely and professional communication with customers and stakeholders. Monitor customer satisfaction and identify areas for improvement. Develop strategies to improve customer retention and loyalty. Coordinate client meetings, engagement activities, and follow-ups. Prepare and manage professional customer-facing communications. Track customer complaints, feedback, resolutions, and engagement metrics. Work closely with Sales, Marketing, Operations, and other departments to improve customer experience. Support corporate communications and maintain the organisation's professional image. Prepare regular customer relationship and communication reports for management. Requirements: Bachelor's degree or HND in Business Administration, Communications, Marketing, Public Relations, Mass Communication, or a related field. 3–5 years of relevant experience: in Customer Relationship Management, Communications, Client Service, Public Relations, Sales Support, or a related role. Excellent verbal and written communication skills. Strong customer service and relationship-management skills. Excellent interpersonal, negotiation, and conflict-resolution abilities. Strong organisational, follow-up, and problem-solving skills. Proficiency in Microsoft Office and CRM/customer-management tools. Ability to work under pressure and manage multiple priorities. Professional appearance, confidence, emotional intelligence, and a strong customer-focused mindset. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Afconrecruit Limited on afconrecruitltd.zohorecruit.com to apply Build your CV for free. Download in different templates.