Client Service Officer
AI summary
Stanbic IBTC Bank is hiring a Client Service Officer to provide specialized support, resolve complex customer queries, and act as the first point of escalation for clients and frontline staff. The role involves maintaining high customer satisfaction, educating customers on bank products, managing escalations, identifying cross-selling opportunities, and processing financial transactions within approved limits. Candidates need a minimum of a first degree and previous branch banking experience.
- First point of escalation for complex client queries and issues
- Drive customer engagement and cross-selling of bank products
- Minimum first degree and branch banking experience required
- Opportunity to work with a leading Nigerian bank
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in Client Service Officer, Branch Banking, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic IBTC Bank and the role in Not specified.
- Add concrete examples related to Client Service Officer, Branch Banking, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Service Officer role in Client Service Officer, Branch Banking?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic IBTC Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff. To ensure that customer requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience. Key Responsibilities: Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors. Educate customers on the benefits: of the bank’s products and services to drive customer engagement and support business development goals. Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers. Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch. Identify cross-selling and migration opportunities and sell products/services proactively. Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority. Qualifications Minimum of First Degree. Experience: Required: Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience. Behavioural Competencies: Upholding Standards Team Working Embracing Change Showing Composure Establishing Rapport Producing Output Articulating Information Managing Tasks Seizing Opportunities Following Procedures Meeting Timescales Valuing Individuals. Technical Competencies: Product and Services Knowledge Active Listening Risk Identification Banking Process & Procedures Product Knowledge (Consumer Banking) Customer Understanding (Consumer Banking) Telephone Caller Handling. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State Client Service Officer job vacancies in Nigeria