Customer Service Representative
AI summary
GUO Transport Company Limited is hiring a Customer Service Representative in Anambra, Nigeria. The role involves handling parcel booking inquiries, coordinating routing and dispatch, tracking shipments, managing customer complaints, and maintaining accurate records in the CRM system. Full-time position requiring a BA/BSc/HND and 1–3 years of experience.
- Full-time customer service role in Anambra
- Requires BA/BSc/HND and 1–3 years experience
- Involves parcel booking, tracking, and complaint handling
- Application via Google Docs link provided
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, entregador, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to GUO Transport Company Limited and the role in Not specified.
- Add concrete examples related to call_center, entregador, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research GUO Transport Company Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon ... Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience: 1 - 3 years Location Anambra Job Field Customer Care, Success and Service Key Responsibilities: Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries. Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations. Supervise and verify proper packaging, registration, and inspection of parcels before dispatch to ensure compliance with company policies and safety standards. Track and monitor parcels in transit and proactively update customers on delivery status or any service delays. Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery. Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction. Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points. Record and maintain customer data and transaction history accurately in the CRM system. Support revenue collection and ensure all transactions are properly recorded and accounted for. Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions. Check how your CV aligns with this job Method of Application Interested and qualified? Go to GUO Transport Company Limited on docs.google.com to apply Build your CV for free. Download in different templates.