Head of Operations / Operations Manager
AI summary
An established travel agency in Lekki, Lagos is seeking an experienced Head of Operations / Operations Manager to lead end-to-end travel service delivery, including ticketing, reservations, visa support, holiday packages, protocol services and client service operations. The role requires 5–7 years of direct travel industry experience, team supervision skills and working knowledge of GDS/booking systems such as Amadeus, Sabre or Galileo.
- Full-time onsite role based in Lekki, Lagos
- 5–7 years direct travel agency or airline ticketing experience required
- At least 2–3 years supervising a travel operations team
- Hands-on leadership across ticketing, visa support, packages and protocol services
- Experience with Amadeus, Sabre or Galileo is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operations / Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Roundsquare Integrated Services Limited and the role in Lekki.
- Add concrete examples related to sales, hospitality, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operations / Operations Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Roundsquare Integrated Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Roundsquare provides clients with human capital solutions that result in measurably improved employee and organizational performance. We can help organizations large and small establish, out-source and troubleshoot any and all essential Human Resource functions. At Roundsquare our key role is to assist the client to identify needs, develop an action plan and... Read more about this company Head of Operations / Operations Manager Job Type Full Time , Onsite Qualification BA/BSc/HND Experience: 5 years Location Lagos City Lekki Job Field Travels and Tours Our client, an established travel agency, is seeking an experienced Head of Operations / Operations Manager with strong hands-on experience: in travel agency operations, airline ticketing, GDS/booking systems, visa support coordination, holiday packages, protocol services and client travel service delivery . This role is specifically for a candidate who understands how a travel agency operates and can lead the end-to-end delivery of travel services, including ticketing, reservations, visa support, package coordination, protocol arrangements, client follow-up, service recovery and operational reporting. The successful candidate will supervise travel operations staff, coordinate daily service delivery, enforce SOPs, monitor CRM updates, reduce booking and documentation errors, improve turnaround time, manage client escalations and ensure that travel requests are handled accurately, promptly and professionally. The ideal candidate must have direct experience: in a travel agency, airline ticketing office, tour company, travel management company, visa/protocol services company or similar travel-related business. Candidates whose operations experience: is mainly in logistics, transportation, hotel operations, general administration, warehouse operations or unrelated service sectors may not be suitable for this role unless they also have strong travel industry experience. Key Responsibilities: Lead and supervise day-to-day travel service delivery operations. Oversee ticketing, flight reservations, visa support, holiday packages and protocol service workflows. Supervise operational staff and ensure proper task allocation, follow-up and reporting. Monitor CRM updates, client records, attachments, booking details and service documentation. Ensure client requests are handled accurately and within agreed turnaround times. Review pending bookings, visa matters, package requests, protocol assignments and unresolved client issues. Coordinate with Finance on invoices, service charges, payment confirmations and transaction documentation. Coordinate with Call Centre and Sales teams to ensure client enquiries are properly followed through. Escalate urgent client, airline, visa, booking or service delivery issues to Management. Enforce operational SOPs, checklists, service standards and workflow controls. Reduce service errors, booking mistakes, wrong documentation and poor handover between teams. Prepare daily and weekly operations reports for Management. Key Requirements: First degree or HND in Business Administration, Tourism, Travel Management, Hospitality Management, Aviation Management, Operations Management or a related field. Minimum of 5 to 7 years’ direct experience: in travel agency operations, airline ticketing, travel management, tours, visa support, holiday packages or protocol services . At least 2 to 3 years’ experience: supervising or coordinating a travel operations team . Strong knowledge of travel service workflows, including ticketing, reservations, itinerary planning, visa documentation, package coordination, protocol services and client follow-up. Good working knowledge of GDS/booking systems, airline portals, CRM systems, service trackers and operational reporting tools . Experience: using or supervising travel booking platforms such as Amadeus, Sabre, Galileo or related systems will be an advantage. Strong understanding of client escalation, service recovery, travel documentation, booking accuracy and turnaround-time management. Ability to enforce SOPs, checklists, documentation standards and service delivery controls. Strong attention to detail, especially in passenger information, booking details, visa documents, invoice categories, attachments and client records. Excellent oral and written communication skills. Ability to manage pressure, operational deadlines, staff accountability and client expectations. Important Note This role requires direct travel, airline ticketing, tour, visa, protocol or travel management experience. Applicants with only general operations, logistics, transportation, hotel, warehouse or unrelated service-sector experience: may not be shortlisted. Salary: ₦600,000 monthly gross Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: recruitment@roundsquare.com.ng using the position as subject of email. Build your CV for free. Download in different templates.