Channels Support Specialist
AI summary
Pishon & Brooks Advisory Services is hiring a Channels Support Specialist in Lagos, Nigeria. The role involves providing second-level support for POS platforms, managing channel incidents, supporting POS solution design and certification, and ensuring smooth transaction processing. Candidates with 0–2 years of IT support or digital banking experience and an OND in a related field are encouraged to apply.
- POS and electronic channel support role in Lagos
- 0–2 years experience required, entry-level friendly
- OND in Computer Science, IT, Engineering, or related field
- Involves POS certification, transaction switching, and platform management
- Customer-focused IT support role with SLA-driven incident resolution
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, entregador, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Channels Support Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Pishon & Brooks Advisory Services and the role in Not specified.
- Add concrete examples related to security, entregador, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Channels Support Specialist role in security, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Pishon & Brooks Advisory Services before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Channels Support Specialist at Pishon & Brooks Advisory Services ⏲ Aug 26, 2026, 1:08 PM ⋕ View all ICT Support & Telecommunications jobs Pishon & Brooks Advisory Services is a Professional Services firm that support our clients by managing their end-to-end HR Processes in order to enhance their productivity. AtPBAS, we have the expertise to connect and manage every business process within the employee lifecycle. We are recruiting to fill the position below: Job Title: Channels Support Specialist Location: Lagos, Nigeria Reports To: HOD, Channels Operations Job Purpose The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution. To design, develop and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues. Duties & Responsibilities: Provide technical and functional support for POS configuration platforms. Liaise with third-party service providers and aggregators for channel service resolution and optimization. Supper Agents/Banks Host to Host implementations POS Solution design and implementation. POS application certification with schemes/PTSA. 2nd level merchants/Agents support Manage and resolve channel-related incidents, service requests, and escalations within SLA. Ensure compliance with security standards, operational procedures, and regulatory requirements. Payattitude implementation on 3rd party devices Payment Platform management and transaction switching Document issues, resolutions, and maintain a knowledge base for recurring issues and training. Monitor channel performance and ensure high availability and uptime of transaction processing platform. Merchant/Agent registrations Participate in UAT (User Acceptance Testing) and deployment of new POS. Requirements: Others: Experience: supporting electronic channels like POS, ATM, or Agency Banking platforms is a plus. Experience: 0-2 years’ experience: in an IT support or digital banking operations role. Education: OND in Computer Science, Information Technology, Engineering, or a related field. Knowledge: Familiarity with payment processing, transaction monitoring, and dispute handling. Good understanding of digital channel platforms, APIs, and transaction processing. Skill/Competencies: Strong problem-solving and communication skills. Knowledge of ITIL framework or helpdesk ticketing systems is an advantage. Customer-focused attitude and commitment to quality service delivery. Basic SQL knowledge and ability to analyze system logs and reports. Ability to work under pressure and meet tight deadlines. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State