Service Management Practitioner
AI summary
Procept Africa is hiring an experienced Service Management Practitioner in Ikoyi, Lagos. The role focuses on ITIL-based IT Service Management consulting, implementation, and continual improvement for clients in telecommunications and ICT. Candidates need a BA/BSc/HND, at least 5 years of experience, and strong ITIL knowledge.
- Full-time role based in Ikoyi, Lagos
- Requires BA/BSc/HND and minimum 5 years experience
- Focus on ITIL implementation and ITSM consulting
- Involves client site secondments within Nigeria
- Covers incident, problem, change, and service level management
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, entregador, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Management Practitioner evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Procept Associates Professional Services Limited (Procept Africa) and the role in Not specified.
- Add concrete examples related to security, entregador, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Management Practitioner role in security, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Procept Associates Professional Services Limited (Procept Africa) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices. From deep roots serving construction and engineering clients, Procept's reach has spread across many industries and all levels of government, around the world. Read more about this company Service Management Practitioner Job Type Full Time Qualification BA/BSc/HND Experience: 5 years Location Lagos City Ikoyi Job Field ICT / Computer Role Summary Procept Africa is seeking an experienced, highly motivated, and results-oriented Service Management Practitioner to join its growing Service Management Practice. The successful candidate will play a key role in delivering IT Service Management (ITSM) implementation, and continual improvement services to clients in the telecommunication and other sectors including ICT. This role requires a seasoned ITSM professional with extensive practical experience, excellent knowledge of the ITIL framework, and a proven track record of designing, implementing, and optimizing ITIL-based service management solutions. The successful candidate will support the growth of Procept Africa's Service Management Practice and will be seconded to client sites as required to deliver operational support services. Key Responsibilities: Service Management: Lead and support IT Service Management consulting and implementation engagements. Assess clients' IT Service Management maturity and recommend improvement initiatives aligned with industry best practices. Design, implement, and optimize ITIL-aligned service management processes. Develop Service Management strategies, operating models, governance frameworks, policies, standards, procedures, and service roadmaps. Facilitate ITSM workshops, stakeholder engagements, and process review sessions. Conduct ITSM gap analyses, maturity assessments, and service improvement reviews. Drive continual service improvement initiatives that enhance service quality, operational efficiency, and customer satisfaction. ITIL Implementation: Lead the end-to-end implementation and optimization of ITIL practices, including: Incident Management Problem Management Change Enablement Service Request Management Service Catalogue Management Service Level Management Configuration Management IT Asset Management Availability, Capacity, Continuity and Security Management Knowledge Management Continual Improvement. Ensure successful adoption of ITIL practices (including processes) through effective stakeholder engagement, change and user enablement. Support the implementation and optimization of ITSM platforms where required. Practice Development : Support the growth and continuous development of client’s Service Management Practice. Develop and enhance methodologies, templates, frameworks, toolkits, and reusable consulting assets. Keep abreast of emerging trends, technologies, and industry best practices in IT Service Management. Client Support : Provide operational support to client organizations. Act as a trusted advisor on IT Service Management strategy, governance, and process improvement. Collaborate with client leadership, business stakeholders, and technical teams to improve IT service delivery and operational performance. Be available for deployment or secondment to client sites within Nigeria as business needs require. Key Performance Indicators (KPIs) Successful delivery of IT Service Management consulting and implementation engagements. Quality and timeliness of ITIL implementation projects. Client satisfaction and engagement outcomes. Successful adoption and continuous improvement of ITSM processes. Achievement of project objectives within agreed scope, budget, and timelines. Contribution to the growth and development of Procept Africa's Service Management Practice. Development of reusable methodologies, templates, and consulting assets. Contribution to business development, proposal development, and successful client acquisition. Requirements: Required Qualifications: Bachelor’s Degree in computer science, Information Technology, Engineering, or a related discipline. ITIL Foundation Certification. ITIL Managing Professional, Strategic Leader, ITIL Expert, or ITIL Master certification is an added advantage. Additional professional certifications such as ISO/IEC 20000, COBIT, Agile, PRINCE2, PMP, or Lean Six Sigma are desirable. Experience: Minimum of 5 years of hands-on experience: in IT Service Management. Strong practical experience: delivering ITSM consulting and implementation projects. Excellent knowledge of ITIL principles and best practices. Proven experience: implementing ITIL frameworks within medium to large organizations. Experience: leading ITSM transformation and service improvement initiatives. Experience: working with ITSM platforms such as ServiceNow, BMC Helix, ManageEngine, Jira Service Management, Freshservice, or similar solutions. Experience: working in a telecom environment is essential for success. Required Competencies: Technical Competencies: Strong knowledge of ITIL principles, practices, and Service Management frameworks. Extensive experience: designing and implementing IT Service Management processes. IT Service Governance and Continual Improvement. ITSM practice design, documentation, and optimization. ITSM maturity assessments and gap analysis. KPI, SLA, and Operational Level Agreement (OLA) development and reporting. Service performance measurement and reporting. IT governance, risk management, and operational excellence. Working knowledge of leading ITSM tools and platforms. Behavioural Competencies: Excellent analytical, critical thinking, and problem-solving skills. Strong communication, presentation, and facilitation skills. Ability to engage effectively with senior executives, business stakeholders, and technical teams. Excellent stakeholder and relationship management skills. Strong consulting and customer engagement capabilities. Ability to work independently and collaboratively within cross-functional teams. High level of professionalism, integrity, and accountability. Strong customer focus with a commitment to service excellence. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Procept Associates Professional Services Limited on jobs.smartrecruiters.com to apply Build your CV for free. Download in different templates.