Customer Support Officer
AI summary
Talentpool is recruiting a Customer Support Officer for a fast-growing fintech company in Lagos. The role involves handling customer inquiries via phone, email, WhatsApp, and live chat, resolving complaints, and logging interactions in the CRM. Competitive salary and career growth opportunities are offered.
- Full-time role in Lagos with a fast-growing fintech company
- Requires 1–2 years of customer service or support experience
- Competitive salary and career development opportunities
- Application deadline is 24th August 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive salary. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Support, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Talentpool and the role in Not specified.
- Add concrete examples related to call_center, Customer Support, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in call_center, Customer Support?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Talentpool before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Support Officer in a Fast-Growing Fintech Company - Talentpool ⏲ Aug 17, 2026, 11:05 AM ⋕ View all Banking & Financial Services jobs Talentpool - Our client, a fast-growing fintech company committed to delivering innovative digital financial solutions, is recruiting a customer-focused and proactive individual to join its team in the capacity below: Job Title: Customer Support Officer Location: Lagos Employment Type: Full Time Key Responsibilities: Escalate unresolved or complex issues to the appropriate team. Resolve customer complaints and issues promptly and professionally. Explain products, services, policies, and processes clearly to customers. Meet set KPIs, including response time, resolution time, and customer satisfaction. Follow up on customer issues to ensure timely resolution. Log and track all customer interactions accurately in the CRM. Gather customer feedback and suggest improvements to enhance the customer experience. Respond to customer inquiries via phone, email, WhatsApp, and live chat. Requirements: Experience: 1 – 2 years of experience: in customer service, customer support, call center, fintech, banking, or a related role is an added advantage. Education: OND / HND / BSc in any field. Skills & Competencies: Basic computer skills and familiarity with CRM tools. Target-driven with the ability to work effectively under pressure. Empathy, patience, and a professional attitude. Must be fluent in English; proficiency in additional Nigerian languages is an added advantage. Strong attention to detail and ability to multitask. Strong problem-solving and conflict-resolution abilities. Excellent communication and active listening skills. What We Offer Competitive salary. Growth and career development opportunities. Opportunity to work in a fast-growing fintech environment. Friendly and supportive team environment. How to Apply Interested and qualified candidates should send their CV to: [email protected] using "Customer Support Officer Application" as the subject of the email. Application Deadline: 24th August, 2026. View all Jobs in Nigeria Lagos State Customer Support Officer job vacancies in Nigeria