Housekeeping Supervisor

AI summary

Domeo Resources International is recruiting a Housekeeping Supervisor for a full-time role based in Aba, Abia. The position involves supervising daily housekeeping operations, inspecting guestrooms and public areas, ensuring luxury hotel standards, and leading a team of attendants. The role requires strong coordination, quality assurance, and guest service skills within a hospitality environment.

• Full-time Housekeeping Supervisor role in Aba, Abia
• Reports to Assistant Executive Housekeeper / Executive Housekeeper
• Directly supervises Room Attendants and Public Area Attendants
• Focus on luxury hotel cleanliness, hygiene, and guest satisfaction
• Includes staff training, quality inspections, and inventory control

Original source description

Housekeeping Supervisor at Domeo Resources International ⏲ Aug 17, 2026, 1:23 PM ⋕ View all Cleaning & Domestic Services jobs Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below: Job Title: Housekeeping Supervisor Location: Aba, Abia Employment Type: Full-time Reports to: Assistant Executive Housekeeper / Executive Housekeeper Direct Reports: Room Attendants, Public Area Attendants Job Summary The Housekeeping Supervisor ensures that guestrooms are inspected before release for occupancy, housekeeping staff perform their duties efficiently, hotel standards are consistently maintained, and guest requests are attended to promptly. The role is also responsible for inventory control, quality inspections, staff supervision, training, health and safety compliance, and effective coordination with other departments to deliver exceptional guest experiences. The Housekeeping Supervisor is responsible for supervising, coordinating, and monitoring the daily activities of the Housekeeping team to ensure that all guest rooms, suites, public areas, back-of- house facilities, and assigned operational areas are maintained to the highest standards of cleanliness, hygiene, comfort, and presentation expected of a superior luxury hotel. Role Responsibilities: Daily Housekeeping Operations: Allocate daily work assignments and room schedules based on occupancy levels and operational requirements. Ensure public areas remain clean, presentable, and guest-ready throughout the day. Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, Housemen, and other housekeeping personnel. Ensure all housekeeping activities comply with the hotel’s Standard Operating Procedures (SOPs). Monitor staff productivity and ensure timely completion of assigned tasks. Verify room status updates before releasing rooms for guest occupancy. Ensure guestrooms are cleaned and prepared in accordance with luxury hotel standards. Conduct daily departmental briefings before each shift. Guest Room Inspection & Quality Assurance: Identify deficiencies and instruct staff to carry out immediate corrective actions. Conduct random quality inspections throughout the day. Ensure bathrooms, furniture, fixtures, flooring, lighting, and appliances meet hotel standards. Verify cleanliness, presentation, maintenance condition, guest amenities, linen quality, and room functionality. Monitor room turnaround times and ensure rooms are available as scheduled. Inspect all cleaned guestrooms, suites, VIP rooms, and public areas before releasing them for occupancy. Ensure all guestrooms consistently meet superior luxury hospitality standards. Guest Service & Satisfaction: Ensure housekeeping services exceed guest expectations. Promote a guest-focused service culture within the housekeeping team. Respond promptly to guest requests for extra amenities, cleaning services, linen replacement, baby cots, extra beds, and special arrangements. Follow up with guests after complaint resolution to ensure satisfaction. Coordinate special room preparations for VIPs, honeymoon guests, birthdays, anniversaries, and long-stay guests. Resolve housekeeping-related guest complaints professionally and promptly. Staff Supervision & Leadership: Coach employees to improve productivity, efficiency, and service quality. Provide regular feedback and assist in employee performance evaluations. Train newly recruited housekeeping staff on cleaning procedures, safety standards, and luxury service expectations. Supervise housekeeping employees during assigned shifts. Monitor employee attendance, punctuality, grooming, and professional conduct. Foster teamwork, discipline, accountability, and professionalism. Conduct on-the-job training and refresher sessions. Linen, Laundry & Uniform Control: Ensure proper handling and storage of linen and uniforms. Coordinate with the Laundry Department regarding linen availability and replacement. Monitor linen losses, damages, stains, and shortages. Ensure adequate supply of clean linen, towels, uniforms, and guest amenities. Monitor daily linen distribution and collection. Inspect linen quality before issuing to guestrooms. Maintain appropriate linen par levels. Inventory & Housekeeping Supplies Management: Verify daily issuance and return of housekeeping supplies. Prevent wastage, misuse, theft, and unauthorized consumption of housekeeping materials. Ensure housekeeping stores remain organized and secure. Conduct regular inventory counts and stock verification. Report low stock levels to the Executive Housekeeper. Ensure proper storage and labeling of cleaning chemicals. Monitor inventory of cleaning chemicals, guest supplies, toiletries, amenities, and housekeeping equipment. Coordination with Other Departments: Collaborate with Food & Beverage during conferences, banquets, and special events requiring housekeeping support. Maintain effective communication with all operational departments. Liaise with Engineering to report maintenance defects and follow up until completion. Coordinate with Laundry for timely delivery of clean linen and uniforms. Coordinate with the Front Office regarding room availability, early arrivals, late departures, and VIP room readiness. Work closely with Security regarding lost-and-found items and guest property. Health, Safety & Hygiene: Ensure housekeeping employees wear appropriate Personal Protective Equipment (PPE). Ensure compliance with fire safety and emergency procedures. Report accidents, hazards, and unsafe conditions immediately. Monitor proper handling, storage, and usage of cleaning chemicals. Conduct routine safety inspections within housekeeping work areas. Maintain safe working practices at all times. Ensure compliance with hotel hygiene, sanitation, and infection prevention standards. Lost & Found Management: Ensure all lost-and-found items are handled according to hotel policies. Secure guest property until claimed. Ensure timely documentation and reporting of recovered items. Maintain accurate lost-and-found records. Coordinate with Security and Front Office regarding guest inquiries. Reporting & Documentation: Prepare daily housekeeping reports, room inspection reports, and shift reports. Document maintenance issues requiring Engineering intervention. Maintain accurate departmental documentation. Maintain housekeeping attendance records and productivity reports. Submit operational reports to the Executive Housekeeper. Prepare inventory usage reports and linen control records. Compliance & Continuous Improvement: Ensure compliance with hotel policies, SOPs, luxury hospitality standards, and statutory regulations. Support sustainability initiatives such as water conservation, energy efficiency, recycling, and waste reduction. Recommend improvements to housekeeping procedures and operational efficiency. Promote continuous improvement within the department. Participate in departmental meetings, quality audits, and training programmes. Qualifications and Requirements: Education: and Certifications: National Diploma (ND), Higher National Diploma (HND), or Bachelor’s Degree in Hospitality Management, Hotel Management, Home Economics, Facility Management, or a related discipline. Experience: Minimum of 3–5 years of housekeeping experience: in a reputable hotel. Skills Technical Skills Supervisory communication Cleaning chemical handling Soft Skills Room inspection standards Team leadership Reliability Basic PMS room status entry Attention to detail How to Apply Interested and qualified candidates should forward their CVs and cover letters to [email protected] with “Housekeeping Supervisor_Aba” as the subject of the email. Note: Only shortlisted candidates will be contacted. Application Deadline: 31st August, 2026. View all Jobs in Nigeria Aba and 1 other location Aba , Abia State Housekeeping Supervisor job vacancies in Nigeria