Customer Relationship Manager
AI summary
Whot Studios Limited, a fast-growing Nigerian gaming and digital studio behind the Whot Africa mobile card game, is hiring a Customer Relationship Manager in Abuja (FCT). The role involves providing timely, professional, solution-focused support to customers across calls, email, live chat, WhatsApp, and social media, while documenting feedback and escalating recurring issues to improve the product and customer experience. This is a full-time position suited to a communicative, empathetic professional who can own customer issues through to resolution.
- Full-time role based in Abuja (FCT)
- Support customers across calls, email, live chat, WhatsApp, and social media
- Document feedback and escalate recurring issues to internal teams
- Work at a fast-growing Nigerian gaming and digital studio
- Requires strong communication, active listening, and troubleshooting skills
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relationship Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Whot Studios Ltd and the role in Abuja.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobNetworkNigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobNetworkNigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Relationship Manager role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Whot Studios Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Overview Whot Studios Limited is a fast-growing Nigerian gaming and digital studio building products at the intersection of entertainment, technology, and financial empowerment. Our flagship product, Whot Africa, is a competitive mobile card game where players can win real cash rewards, bringing Africa’s most beloved card game into the digital age. We are a growing team moving fast and building for the continent. Job Position: Customer Relationship Manager Job Location: Abuja (FCT) Employment Type: Full-time Job Summary The Customer Relationship Manager will provide timely, professional, solution-focused support to Whot Studios customers and players across multiple communication channels. The role requires strong communication skills, active listening and the ability to understand customer issues, troubleshoot effectively and follow through until resolution. The Customer Relationship Manager will also serve as an important link between customers and internal teams by identifying recurring issues, documenting customer feedback and providing insights that can improve the Whot Studios products and overall customer experience. Job Responsibilities: Respond promptly and professionally to customer enquiries through calls, email, live chat, WhatsApp, social media and other approved channels. Assist customers with account creation, login issues, password resets, account settings and other account-related concerns. Provide support for issues relating to the Whot Africa app, games, features, payments, rewards, tournaments and other product-related enquiries. Troubleshoot customer issues by asking relevant questions, understanding the actual problem and providing appropriate solutions. Ensure every customer interaction is handled with professionalism, patience and empathy. Take ownership of customer issues rather than simply responding to enquiries. Customer Satisfaction & Retention: Follow up with customers after providing support to confirm that their issues have been fully resolved. Monitor unresolved and recurring customer issues and ensure appropriate follow-up. Identify opportunities to improve customer satisfaction, engagement and retention. Gather customer feedback and communicate relevant insights to the appropriate teams. Advocate for customer needs and recommend improvements based on recurring customer concerns. Support initiatives aimed at improving customer loyalty and reducing customer churn. Customer Interaction & Documentation: Maintain accurate records of customer enquiries, complaints, actions taken and resolutions. Ensure all relevant customer interactions are properly documented on the approved customer service platform. Prepare regular reports highlighting customer issues, recurring complaints, resolution trends and customer feedback. Monitor customer service conversations to identify gaps in communication, service delivery or product experience. Escalate complex, unresolved or recurring issues to the appropriate team. Product Updates, Promotions & Community Engagement: Stay informed about new Whot Studios products, features, updates, tournaments, promotions and campaigns. Communicate relevant product updates and promotions to customers. Encourage customers to participate in approved events, promotions, contests and testing activities. Support customer engagement initiatives that strengthen the Whot Studios community. Policy, Privacy & Process Compliance: Follow approved customer service processes, policies and escalation procedures. Handle customer information responsibly and maintain confidentiality at all times. Ensure customer interactions comply with company policies and applicable privacy requirements. Maintain up-to-date knowledge of Whot Studios products, services, policies and customer service procedures. Collaboration & Escalation: Work closely with the Product and Technical teams to resolve customer issues. Provide internal teams with clear information when escalating customer complaints or technical issues. Identify patterns in customer complaints that may indicate product, technical or operational issues. Participate in team meetings and contribute customer insights and suggestions for improving service delivery. Training & Continuous Improvement: Participate in customer service, product and technology training sessions. Stay updated on changes to Whot Studios products, tools and customer service processes. Share knowledge, customer insights and best practices with other members of the team. Continuously improve communication, troubleshooting and customer service skills. Reporting & Communication: Provide regular updates to the CEO and HR on customer issues and service trends. Report unresolved and high-priority customer complaints promptly. Maintain clear and professional communication with customers, colleagues and management. Contribute to weekly and monthly customer service reports and reviews. Job Qualifications Candidates should possess a Bachelor’s Degree Minimum of 4 years’ experience: in customer service, customer support, client relations or a related role. Experience: supporting customers through multiple channels including live chat, WhatsApp, email and phone. Experience: with customer service platforms such as Zoho SalesIQ, CRM or similar tools is an advantage. Strong written and verbal communication skills. Strong active listening and problem-solving skills. Ability to troubleshoot customer issues and ask appropriate follow-up questions. Strong attention to detail and documentation skills. Ability to remain calm, patient and professional when handling difficult customers. Good understanding of digital products, mobile applications or gaming platforms is an advantage. Ability to work collaboratively with technical and non-technical teams. Must be comfortable working in a fast-paced environment. Ideal Candidate: The ideal candidate is customer-focused, patient, proactive and solution-oriented. They should understand that responding to a customer is not the same as resolving a customer’s problem. They must be willing to take ownership, follow up, escalate appropriately and ensure the customer receives a satisfactory resolution. Application Deadline 20th September, 2026. How to Apply Interested and qualified candidates should send their relavant CV to: [email protected] using the Job Title as the subject of the email. Tagged as: Customer Service About Whot Studios Limited Whot Studios Limited is a fast-growing Nigerian gaming and digital studio building products at the intersection of entertainment, technology, and financial empowerment. Our flagship product, Whot Africa, is a competitive mobile card game where players can win real cash rewards, bringing Africa's most beloved card game into the digital age. We are a growing team moving fast and building for the continent.