Customer Service Officer Job at ValueMart
AI summary
ValueMart, a retail and hospitality company in Abuja, is hiring a Customer Service Officer to handle inquiries, resolve complaints, and maintain customer relationships. Requires HND/Bachelor's degree and 1-2 years experience. Full-time position in Wuye, Abuja.
- Primary point of contact for customers ensuring exceptional service
- Full-time position in Wuye, Abuja (FCT)
- Requires HND/Bachelor's degree and 1-2 years experience
- Send CV to provided email with job title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer Job at ValueMart evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Abuja.
- Add concrete examples related to sales, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer Job at ValueMart role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobgurus Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer Job at ValueMart | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Service Officer Job at ValueMart Valuemart is a dynamic retail and hospitality company committed to delivering exceptional customer experiences through quality products, excellent service, and innovative business solutions. With operations spanning retail, bakery, restaurant, and café services, we pride ourselves on creating value for our customers, empowering our employees, and contributing positively to the communities we serve. We are recruiting to fill the position below: Job Position: Customer Service Officer Job Location: Wuye, Abuja (FCT) Employment Type: Full-time Job Summary The Customer Service Officer serves as the primary point of contact for customers, ensuring exceptional service by addressing enquiries, resolving complaints, processing requests, and maintaining positive customer relationships. The role is focused on enhancing customer satisfaction while supporting the company's sales and operational objectives. Key Responsibilities: Attend to customer enquiries through phone calls, emails, social media, and walk-in visits. Resolve customer complaints promptly and professionally, escalating complex issues where necessary. Process customer orders, returns, exchanges, and service requests accurately. Provide customers with accurate information about products, services, pricing, and company policies. Maintain up-to-date customer records and interactions in the company's database. Follow up with customers to ensure issues have been resolved satisfactorily. Coordinate with the sales, warehouse, logistics, and other departments to ensure seamless service delivery. Monitor customer feedback and recommend improvements to enhance customer experience. Prepare daily, weekly, and monthly customer service reports. Ensure compliance with company policies and service standards. Support customer retention initiatives by maintaining strong customer relationships. Perform other customer service-related duties as assigned. Job Requirements: Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, or a related field. Minimum of 1–2 years of experience: in customer service, front desk operations, or a similar role. Excellent verbal and written communication skills. Strong interpersonal and relationship management skills. Proficiency in Microsoft Office Suite (Word, Excel, and Outlook). Experience: using Customer Relationship Management (CRM) software is an added advantage. Strong problem-solving and conflict resolution skills. Ability to multitask and work effectively under pressure. Good organizational and time management skills. High level of professionalism, patience, and empathy. Strong attention to detail and accuracy. Method of Application Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email. Click here to Apply Similar Jobs Team Lead, Customer Relationship Management Job at Access Bank Plc Customer Service Officer Job at Cobbler Care Limited Customer Acquisition Agent Job at HRBP Limited Customer Sales Executive Vono Products Plc Front Desk Officer Customer Service Supervisor Job at Prestigious Consulting Customer Service Representative Job at Stee Cambridge College Job Openings at Stee Cambridge College Squareme Recruitment for Customer Success Trainee Customer Support Officer Job at TeamAce Limited Hottest Jobs Job Openings at Abbey Mortgage Bank Plc Front Desk Officer Job at Deutsche Partners Holding Limited IT Support Officer Job at Agrinova Limited Job Openings at Filmhouse Cinemas Limited Customer Success Manager / Support Job at Starrik Front Desk Officer Job at Kojo Auto Service Centre Limited Front Desk Officer Job at Alphacell Group Limited Administrative Assistant Job at United Nations International Children's Emergency Fund (UNICEF) Front Desk Representative Job at Iraizickify Business Store Warehouse Manager Job at Agric & Culture Company Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.