Head, Reconciliation, Settlement & Chargeback
AI summary
Hope Payment Service Bank is hiring a Head of Reconciliation, Settlement & Chargeback in Lagos on a full-time basis. The role leads banking operations reconciliation, settlement, interbank placements, and chargeback processes, while supervising team members and ensuring timely transaction processing. Candidates need at least 12 years of post-graduation banking operations experience and a degree in Accounting, Banking and Finance or a related field.
- Senior banking operations leadership role in Lagos
- Full-time position with reconciliation and settlement focus
- Requires minimum 12 years post-graduation experience
- Postgraduate degree or MBA is an added advantage
- Professional qualification such as ICAN, ACCA or CIBN valued
- Apply by emailing recruitment@hopepsbank.com
- Application deadline is 18th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required12+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, Reconciliation, Settlement & Chargeback evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hope Payment Service Bank and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head, Reconciliation, Settlement & Chargeback role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hope Payment Service Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head, Reconciliation, Settlement & Chargeback at Hope Payment Service Bank ⏲ Sep 9, 2026, 1:04 PM ⋕ View all Banking & Financial Services jobs Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September, 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services. Our belief is that everyone irrespective of education, social or economic status and location should have access to financial and payment services with ease and convenience. We seek to provide the 4As - Accessibility, Affordability, Availability and Awareness of Digital Financial Services. With Hope PSBank, every mobile telephone user can easily enjoy instant digital financial and payment services with his or her phone number as account number and also a means of payment across all channels – person-to-person on personal devices, web, merchants’ points of sale, automated teller machines and agency outlets. All transactions on our platforms are gladly settled into accounts of our community of users and customers with any bank of their choice. These are borne out of our philosophy that competition is about service to customers and not about alternative service providers who we view as partners in the service of customers and not as competitors. We are recruiting to fill the position below: Job Title: Head, Reconciliation, Settlement & Chargeback Location: Lagos Employment Type: Full-time Job Purpose Act as Back-up Staff to GH operations (if need be) and provide effective supervision to the other team members in operations. To ensure effective service delivery and efficient processing of all transactions in Banking Operations within the stipulated TAT. Key Responsibilities: Refund of failed transactions to customers\' accounts upon approval of HOD, Tech. Support. Monitor and accurate posting of all settlement entries on payment channels/electronic transfers into respective GLs, income and expense accounts, etc. Authorization of all POS Merchant Inward transfers into Client accounts. Daily Proof of accounts and reconciliation of all Operations & Settlement GLs in the Bank. Monitor effective reconciliation of electronic fund transfers and appropriate GLs, etc. Ensure proper documentation and archiving of transaction records. To support the GH operations in the entire Operations of the Bank. Reconciliation and settlement of all payments and transfers done on the bank\'s various electronic platforms. Review on a daily basis transactions done via the bank application vis a vis the switching company (CBA Report vs Settlement Report). Prompt generation and sending of accurate investment confirmation letters to Clients. Efficient processing of all Interbank Placements, Investment bookings (TD, NTB, Bonds etc.) Tracking and authorization of any failed inflows due to system issues to Customer accounts. Daily reconciliation of all our External Bank Statements with their corresponding Internal Mirror GLs e.g. CBN RTGS Statement, UBA Settlement Account, UBA Current Account, POS Merchant Settlement Account etc. And any other task that might be assigned from time to time. Requirements: Education: / Professional Qualification: Post graduate degree or MBA is an added advantage. Professional qualification - ICAN, ACCA, CIBN. Minimum of a first degree or its equivalent in Accounting, Banking and Finance or related discipline. Experience: Minimum of 12 years’ post-graduation experience: in Banking Operations. Skills: Good understanding of presentation skills and MS Office. Sound understanding of products and operational processes of all key businesses in the Bank. Excellent customer service orientation. Strong written/oral communication skills. How to Apply Interested and qualified candidates should forward their updated resume to: recruitment@hopepsbank.com using the job title as subject of the email. Application Deadline: 18th September, 2026. View all Jobs in Nigeria Lagos State