Customer Support - Ticket Support - Gaming
AI summary
ModSquad is hiring remote Ticket Customer Support Mods in Nigeria for a major gaming brand. The role requires self-scheduling 20 hours per week, including 7 weekend hours, within Pacific Time slots. Candidates need strong English writing, fast typing, high-volume customer service experience, and a dedicated workspace meeting specific technical requirements.
- Remote full-time role with flexible self-scheduling of 20 hours per week
- Must work 7 weekend hours within Pacific Time slots
- Requires 1 year of high-volume customer service experience
- Minimum 50 WPM typing speed and advanced English writing fluency
- Dedicated laptop/desktop with Windows 11, 16GB RAM, and 40 Mbps internet required
- Work for a global digital engagement company supporting top gaming brands
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support - Ticket Support - Gaming evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ModSquad and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support - Ticket Support - Gaming role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ModSquad before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
ModSquad is a global digital engagement services company based in the United States. The company currently has over 10,000 moderators in its network. Customer Support - Ticket Support - Gaming Job Type Full Time , Remote Qualification Others Experience: 1 year Location Nigeria Job Field Customer Care, Success and Service We Could Use Someone Like You in Our Crew. Are you a gamer who is passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We're seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket Customer Support Mods! Project Hours (All Times Pacific): 4:00 AM - 7:00 PM PT(Monday - Sunday) 10:30 AM - 2:00 PM PT REQUIRED Please note: Times are subject to change based on specific client needs. Commitment: Self-schedule 20 hours per week. 7 of those 20 hours must be self scheduled on weekends (Saturday and/or Sunday) within the required time slot. What Are We Looking For: A person with a great personality and team player attitude Comes to work ready to go and fully committed to surpassing expectations Has a knack for solving problems quickly and efficiently Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights Customer-friendly demeanor with a flexible attitude Reliable, trustworthy, and dependable Experience: with high volume customer service Experience: and fluency in English writing Advanced typing skills - minimum 50 WPM Experience: with web-based research Experience: working with company escalation policy Workspace Requirements: To be considered for this opportunity, you must have: A dedicated desktop or laptop computer running Windows 11 or later At least 16 GB of RAM One of the following processors or newer : Intel: 11th Gen Intel Core or Intel Core Ultra AMD: Ryzen 5000 Series, 7000 Series or Ryzen 8000 Series Dual monitors preferred A reliable, high-speed internet connection with a minimum download speed of 40 Mbps A high-quality headset with a noise-canceling microphone A quiet, distraction-free workspace suitable for handling customer calls Willingness to install required ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device ModSquad has been reinventing the Customer Experience: Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience: and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time. Check how your CV aligns with this job Method of Application Interested and qualified? Go to ModSquad on modsquad.wd5.myworkdayjobs.com to apply Build your CV for free. Download in different templates.