Duty Supervisor
AI summary
Etihad Airways is hiring a Duty Supervisor to plan, direct, and supervise airport operations in Nigeria. The role involves overseeing team and service provider performance, ensuring safety, security, and customer service standards are met, and managing on-time performance and disruption recovery on a shift basis.
- Supervise airport operations and team performance on shift basis
- Ensure safety, security, and customer service standards are met
- 5-7 years experience in service, hospitality, airline, or retail industry required
- Degree-level education or equivalent industry experience desirable
- Online application via provided link
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Duty Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Etihad Airways and the role in Not specified.
- Add concrete examples related to sales, security, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Duty Supervisor role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Etihad Airways before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements: and standards. And supervise all elements of operations while on duty. Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience: through its pioneering products and services. Accountabilities Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements: Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays Ensure all flight editing and special guest requirements: are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans Qualifications Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required Degree level education: desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift. Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service 5-7 years' experience: within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies How to Apply Interested and qualified candidates should: Click here to apply online Recruitment Fraud Alert We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent. Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. View all Jobs in Nigeria Lagos State Duty Supervisor job vacancies in Nigeria