Application Support Engineer
AI summary
Strivo Labs is hiring an Application Support Engineer to ensure availability and performance of critical banking applications and digital platforms. The role involves first- and second-level support, troubleshooting production issues, and collaborating with developers, infrastructure teams, and vendors. Ideal for candidates with experience in core banking systems, payment platforms, or fintech environments.
- First- and second-level application support for banking and fintech platforms
- Troubleshoot production issues and monitor system performance
- Collaborate with developers, infrastructure teams, vendors, and business stakeholders
- Minimum 2nd Class Lower degree or related professional qualification required
- Experience with application servers, SQL, Linux/Windows Server, and monitoring tools preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Application Support Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Strivo Labs and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Application Support Engineer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Strivo Labs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
We are seeking a proactive and technically skilled Application Support Engineer to ensure the availability, stability, and optimal performance of critical banking applications and digital platforms. The successful candidate will provide first- and second-level application support, troubleshoot production issues, monitor system performance, and work closely with software developers, infrastructure teams, vendors, and business stakeholders to resolve incidents while maintaining high service availability. This role is ideal for someone with experience: supporting core banking systems, payment platforms, digital banking applications, or other mission-critical financial applications in a fast-paced banking or fintech environment. Key Responsibilities: Documentation of issue resolution and process of resolution Ensure compliance with Technology processes and procedures relating to day-to-day IT Support and Business Continuity Active participation in the unit’s and other Technology projects Participate in the implementation of New Business solutions Ensure effective execution of all Application Support Processes Provide timely management reports to the Team Lead, Technology Application Carry out other functions as may be assigned by the Team Lead, Business Applications Support Ensure Availability of all Non-core Banking platforms and services Daily resolution of support issues reported by processors /customers and ensuring they are resolved within the set time frame Participate in all Application Testing and Deployment processes Resource Management Required Qualifications Broad IT knowledge with emphasis on application deployment and debugging Ability to keep and write reports and recordkeeping Daily monitoring and capacity planning for Enterprise Information Systems Experience: in application servers for web application deployment in any of (WebLogic, Glassfish, WebSphere, Apache etc.) Strong knowledge of Enterprise Operating Systems in any of (Windows Server, Linux Operating System etc.) Ability to write Structured Query Language scripts (Oracle SQL, SQL Server and NoSQL scripts) Ability to work together with the applications development team and vendors Minimum of 2nd Class Lower in first degree and/or Related Professional Qualification is required Optimize application performance through proactive maintenance and process improvement Programming or simple process automation skills using any of (Java, JavaScript, React.js, Redux, Django Framework, Python, HTML, SQL Programming Language etc.) Ability to solve medium to high complex application-related incidents Skills, Capabilities & Personal attributes: Ability to motivate in a team-oriented, collaborative environment Sound technical knowledge of IT software solutions delivery (Core banking application, non-core banking and delivery channels) Personal organization and good work planning Excellent problem-troubleshooting skills Sound business re-engineering skills and Automation Dependability, reliability, and accountability Good project management skill System integration and Interfacing of multiple channels IT Risk analysis, Backup and Recovery Information Technology Strategy Excellent communication and interpersonal skills Good customer service orientation Creativity and professionalism in all assignments Business Process Review and analysis Good leadership and managerial skills Industry knowledge Information System Architecture Keen attention to detail Technical Skills: Candidates should possess experience: in several of the following: Log analysis tools (Splunk, ELK Stack, Kibana) REST APIs and Web Services Experience: supporting one or more of the following is highly desirable: Application monitoring tools (Zabbix, Grafana, Dynatrace, AppDynamics, Nagios, SolarWinds) Networking fundamentals (TCP/IP, DNS, VPN, Firewalls) JSON and XML Batch processing and job scheduling Windows Server and/or Linux Administration Shell scripting or PowerShell (preferred) Application Server Support (Apache Tomcat, IIS, WebLogic, WebSphere, JBoss) SQL (Oracle, Microsoft SQL Server, PostgreSQL, or MySQL) Git and deployment processes Database querying and troubleshooting Microsoft Azure or AWS (preferred) Core Banking Applications: Card Management Systems NIBSS Services Treasury Applications Mobile Banking Payment Gateways Financial Middleware Digital Banking Platforms ATM & POS Switching Internet Banking CRM Platforms Loan Management Systems Core Competencies: Excellent problem-solving ability Strong documentation skills Strong analytical and troubleshooting skills Time management and prioritization Ownership and accountability Excellent communication and stakeholder management skills Customer-focused mindset Ability to work under pressure Team collaboration High attention to detail How to Apply Interested and qualified candidates should send their CV to: hiring@strivolabs.com , using "Application – Application Support Engineer" as the subject of the email. Note: Only shortlisted candidates will be contacted. View all Jobs in Nigeria Lagos State Application Support Engineer job vacancies in Nigeria