Customer Service Officer
AI summary
Jobs Expert is hiring a full-time Customer Service Officer in Omole Phase 2, Lagos. The role involves handling customer inquiries, complaints, and orders across phone, WhatsApp, email, and social media while maintaining accurate records and a professional customer experience. Candidates need an OND/HND/Bachelor’s degree and 1–3 years of customer service or related experience.
- Full-time role based in Omole Phase 2, Lagos
- First point of contact across phone, WhatsApp, email, and social media
- Requires OND/HND/Bachelor’s degree and 1–3 years of experience
- Customer service, e-commerce, or call-centre experience is an advantage
- Focus on complaint resolution, follow-up, and record-keeping
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobs Expert and the role in Not specified.
- Add concrete examples related to sales, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobs Expert before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer Job at Jobs Expert | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Customer Service Officer Job at Jobs Expert Jobs Expert, a recruitment services firm, is recruiting suitable candidates to fill the position below: Job Position: Customer Service Officer Job Location: Omole Phase 2, Lagos Employment Type: Full-time Job Summary We are looking for a customer-focused and professional Customer Service Officer to serve as the first point of contact for customers. The successful candidate will handle customer inquiries, resolve complaints, provide accurate information, and ensure a positive customer experience: across all communication channels. Key Responsibilities: Respond promptly to customer inquiries via phone calls, WhatsApp, email, social media, and other channels. Attend to customer complaints, questions, and requests professionally. Follow up with customers to ensure issues are properly resolved. Provide accurate information about products, services, orders, pricing, and company policies. Process and follow up on customer orders and requests where required. Maintain accurate records of customer interactions and complaints. Escalate complex customer issues to the appropriate department or supervisor. Follow up on leads and existing customers where applicable. Build and maintain positive relationships with customers. Work with the sales, operations, and other teams to resolve customer issues. Prepare customer service reports and provide feedback on recurring customer concerns. Maintain a professional and courteous attitude at all times. Requirements: OND/HND/Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field. 1–3 years of experience: in customer service, sales, call centre, or a related role. Good knowledge of customer service principles and practices. Ability to communicate effectively with different types of customers. Must be comfortable using WhatsApp, email, and basic computer applications. Ability to work under pressure and handle difficult customers professionally. Good organizational and record-keeping skills. Candidates with e-commerce, retail, or call-centre experience: will be an advantage. Required Skills: Excellent verbal and written communication. Active listening. Problem-solving. Customer relationship management. Conflict resolution. Patience and emotional intelligence. Attention to detail. Time management. Teamwork. Computer literacy. Follow-up and persuasion skills. Ability to multitask. Professional telephone etiquette. Preferred Qualities: Customer-focused and friendly. Patient and calm under pressure. Reliable and responsible. Positive attitude. Target-oriented. Professional appearance and conduct. Willingness to learn and improve. Click here to Apply Similar Jobs Customer Service Officer Job at Zuwah Customer Relations Officer Job at Fabricare Customer Relationship Management (CRM) Officer Job at Ascentech Services Limited Customer Service Representative / Social Media Manager Job at Biggie’s Workspace Ticketing Officer Job at the Pistis Firm Restaurant Cashier Job at J-Six Group Customer Service Representative Job at PalmPay Subscription & Customer Success Executive Job at Velvot Nigeria Limited Customer Service Manager Job at Aureole Consulting Limited Restaurant Manager (Male) Job at Jobvet Services Hottest Jobs Job openings at Royal Resource Digital Services 2026 CHI Limited Graduate Sales Trainee Programme Job Openings at Ikeja Electricity Distribution Company (IKEDC) IT SUPPORT ADMINISTRATOR Mobile App Developer Job at Quick Collect Customer Service Representative Job at the Palace Workers Admin Assistant Job at Center for Humanitarian Impact and Development (C-HID) General Manager Job at Valuemart Customer Service Representative Job at Mishra Global Resources Executive Assistant to Senior Management Job at Seven-Up Bottling Company Limited Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.