Quality Trade & Complaints Specialist - West Region Research & Development B2B
AI summary
Flour Mills of Nigeria Plc is hiring a Quality Trade & Complaints Specialist to serve as the frontline technical representative for customers across Eastern Nigeria. The role involves technical complaint investigation, bakery support, quality auditing, and customer relationship management to ensure optimal flour performance and protect brand reputation. Interested candidates can apply online through the provided link.
- Frontline technical representative role covering Eastern Nigeria
- Involves bakery trials, complaint investigation, and quality auditing
- Requires B.Sc. or HND in Food Science or related discipline
- Minimum 5 years experience in flour milling or industrial baking
- Strong analytical, troubleshooting, and customer relationship skills needed
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, Quality Assurance, Technical SalesThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Trade & Complaints Specialist - West Region Research & Development B2B evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Flour Mills of Nigeria Plc and the role in Not specified.
- Add concrete examples related to sales, Quality Assurance, Technical Sales, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Quality Trade & Complaints Specialist - West Region Research & Development B2B role in sales, Quality Assurance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Flour Mills of Nigeria Plc before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Quality Trade & Complaints Specialist - West Region Research & Development B2B at Flour Mills of Nigeria Plc ⏲ Sep 7, 2026, 4:03 AM ⋕ View all Manufacturing & Production jobs Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company's flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria. We are recruiting to fill the position below: Job Title: Quality Trade & Complaints Specialist - West Region Research & Development B2B Location: Nigeria Purpose To serve as the frontline technical representative for customers across Eastern Nigeria by providing technical complaint investigation, bakery support, quality auditing, and customer relationship management services that ensure optimal flour performance, protect brand reputation, and support business growth. The Job Conduct and supervise bakery trials to evaluate flour performance and support product optimization. Diagnose flour and bakery performance issues, identify root causes, and recommend effective corrective actions. Conduct field investigations and technical audits at customer bakeries, distribution outlets, and trade locations. Manage customer complaints from receipt to resolution while ensuring compliance with company procedures and service standards. Coordinate product sampling and laboratory analysis to support complaint investigations and technical assessments. Collect technical evidence, analyze findings, and prepare detailed investigation reports. Requirements: Qualification: B.Sc. or HND in Food Science, Food Technology, Cereal Science, Baking Technology, or a related discipline. Experience: Minimum of five (5) years' experience: in Flour Milling, Industrial Baking, Bakery Technical Services, Quality Assurance, Food Manufacturing, or Technical Sales. Practical knowledge of bakery operations, flour functionality, dough rheology, and baking performance assessment is required. The Person Must: Demonstrate excellent analytical and troubleshooting skills with the ability to identify root causes of technical and quality-related issues. Have strong customer relationship management and stakeholder engagement skills. Possess a strong understanding of flour functionality, baking processes, and bakery performance evaluation. Be able to interpret laboratory results and translate findings into practical bakery solutions. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria