Credit & Customer Operations Officer
AI summary
Karacredit, a financial services firm in Lagos, seeks an entry-level Credit & Customer Operations Officer to handle inbound leads, convert them to customers, and manage client relationships. Requires 2+ years in customer operations or fintech, strong CRM skills, and on-site availability Monday to Friday.
- Entry level full-time on-site role in Lagos
- 2+ years experience in customer operations or fintech required
- Responsibilities include lead conversion, onboarding, and CRM management
- Work with WhatsApp, phone, and digital channels
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Credit & Customer Operations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NaijaJobPortal and the role in Not specified.
- Add concrete examples related to sales, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from NaijaJobPortal; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- NaijaJobPortal
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Credit & Customer Operations Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NaijaJobPortal before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Overview Experience: Entry Level Job Type Full time Work Mode On site Education: Diploma Category Client Relations Job Description Karacredit is a fast-growing financial services and advisory company based in Anthony, Lagos. We are dedicated to providing accessible, innovative, and customer-focused financial solutions that empower individuals and businesses to achieve their financial goals. Our core offerings include credit and loan services, financial consulting, business analysis, accounting support, tax planning, audit and assurance, and financial forecasting. We also support clients with essential operational services such as customer support, data analysis, and administrative management, ensuring seamless and efficient business processes. At Karacredit, we are driven by a strong commitment to professionalism, compliance, and excellence. We prioritize client satisfaction and long-term relationships by delivering reliable solutions tailored to each client’s unique needs. We provide a collaborative and performance-driven work environment where employees are encouraged to grow, innovate, and make meaningful contributions to the success of our clients and the organization. Requirements: 1. Minimum of 2+ years’ experience: in customer operations, fintech, credit onboarding, or sales. 2. Demonstrated ability to convert leads and successfully close deals 3. Strong communication, follow-up, and CRM management skills 4. Availability to work Monday to Friday Responsibilities: 1. Engage and follow up with inbound leads via WhatsApp, phone, and other digital channels 2. Convert marketing leads into paying customers 3. Guide customers through onboarding and documentation completion 4. Manage clients as their account officer and maintain ongoing relationships 5. Maintain accurate CRM records and track pipeline movement 6. Coordinate approved clients with conversion centres About Karacredit Kara Finance Ltd is a dynamic financial and advisory services company based in Anthony, Lagos. We are committed to delivering innovative, reliable, and client-focused financial solutions that support individuals and businesses in achieving sustainable growth. Our services span across financial consulting, business analysis, accounting services, tax planning, audit and assurance, and financial forecasting. We also provide tailored support in areas such as customer service, data analysis, social media management, and administrative support, helping businesses streamline operations and improve efficiency. At Kara Finance Ltd, we pride ourselves on maintaining high standards of professionalism, compliance, and integrity. With a strong focus on client satisfaction and successful project delivery, we empower our clients with the tools, insights, and strategies needed to navigate today’s evolving financial landscape. We foster a collaborative and growth-oriented work environment where innovation, excellence, and continuous learning are encouraged. Industry Finance Company Size 11-50 employees View Company Profile