Application Support Officer Job at Netzence Sustainability Limited
AI summary
Netzence Sustainability Limited, a sustainability technology and management company, is hiring an Application Support Officer in Nigeria. The role provides technical support for FinTech applications, ensuring high availability and fast issue resolution. Requires 2-4 years of experience in application support within FinTech or technology environments, and a Bachelor's degree in Computer Science or related field.
- FinTech experience mandatory
- First and second level support for internal and customer-facing apps
- Collaborate with Engineering, DevOps, Compliance, and Customer Service teams
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
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- Place your strongest Application Support Officer Job at Netzence Sustainability Limited evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobgurus Nigeria and the role in Not specified.
- Add concrete examples related to factory, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Application Support Officer Job at Netzence Sustainability Limited role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Application Support Officer Job at Netzence Sustainability Limited | Jobgurus Toggle navigation Jobs Job Seekers Aptitude Test Scholarships Register Sign in Employer? Post a Job CLICK HERE TO JOIN OUR WHATSAPP CHANNEL Application Support Officer Job at Netzence Sustainability Limited Netzence Sustainability Limited is a sustainability technology and management company dedicated to combating climate change by making carbon emissions reduction accessible, actionable, and rewarding. We are committed to realizing the 2030 emission reduction target, the 2050 and 2060 Net Zero targets, and the United Nations’ Sustainable Development Goals (SDGs). Founded on the principles of innovation, collaboration, and firm commitment to the planet, we are driven by a singular, transformative vision -to spearhead a sustainable transformation and contribute significantly to achieving critical global sustainability milestones. We are recruiting to fill the position below: Job Position: Application Support Officer Job Location: Nigeria Role Summary The Application Support Officer provides first- and second-level technical support for Netzence’s internal systems and customer-facing FinTech applications, ensuring high availability, fast issue resolution, and consistent service quality. The role acts as a critical bridge between end users and engineering teams, translating operational issues into actionable technical insights while supporting stable day-to-day platform operations. This position plays a key role in maintaining business continuity, customer trust, and delivery reliability by resolving incidents efficiently, documenting knowledge, and collaborating closely with Engineering, DevOps, Compliance, and Customer Service teams. FinTech experience: is mandatory. Key Responsibilities: Application Support & Issue Resolution: Provide timely support for application-related issues across internal teams and customers. Diagnose and troubleshoot software defects, configuration issues, and performance problems. Track incidents through resolution, ensuring clear communication with affected stakeholders. Escalate complex issues to Engineering or DevOps with well-documented reproduction steps and impact assessments. Operational Reliability: Monitor application health and proactively identify potential issues before they impact users. Support deployments and releases by validating functionality and reporting anomalies. Contribute to business performance reliability by minimising downtime and service disruptions. Documentation & Knowledge Management: Maintain accurate documentation of known issues, resolutions, and operational procedures. Build and update internal knowledge bases and FAQs to reduce repeat incidents. Support onboarding and training by sharing application usage guidance. Cross-Team Collaboration: Work closely with Engineering to validate fixes and confirm production readiness. Partner with Customer Service to ensure seamless handover of customer-impacting issues. Participate in Business Performance reviews and retrospectives, contributing operational insights and improvement recommendations. Requirements: Bachelor’s Degree in Computer Science, or any related field. 2-4 years of experience: in application or technical support within FinTech or technology environments. Strong troubleshooting and analytical skills. Familiarity with ticketing systems, application monitoring tools, and incident workflows. Ability to communicate technical issues clearly to non-technical stakeholders. Strong sense of ownership and service orientation. 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