Customer Service Officer
Apply at sourceAI summary
Customer Service Officer responsible for managing client communications, processing concrete orders, coordinating pour schedules, and ensuring excellent customer service. Requires 2 years experience and a degree. Full-time in Abuja.
- Manage client enquiries via phone, WhatsApp, and email
- Coordinate concrete pour schedules and dispatch
- Maintain CRM records and prepare sales documents
Description
Find a Job + + + + Search Customer Service Officer No1 Distress Sales Limited Customer Service & Support 4 days ago Easy apply New Abuja Full Time Construction NGN 70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Customer Service Officer is responsible for managing client communications, processing concrete orders, coordinating pour schedules, and ensuring excellent customer service throughout the order lifecycle. The role supports the Sales team by maintaining accurate customer records, handling enquiries and complaints, and preparing sales. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nigeria Job descriptions & requirements Responsibilities: Respond promptly to all client enquiries via phone, WhatsApp, and email, and resolve or escalate issues as appropriate. Receive, verify, process, and acknowledge customer orders. Coordinate and maintain concrete pour schedules, confirm appointments with clients, and communicate updates to the Dispatch team. Manage customer complaints by recording, escalating, tracking, and following up on resolutions. Maintain accurate customer, project, and communication records in the CRM/database. Prepare quotations, sales documents, and provide administrative support to the Sales team. Produce daily and weekly reports on orders, schedules, enquiries, complaints, and customer feedback. Conduct post-delivery follow-ups to measure customer satisfaction and escalate any service concerns. Collaborate with Sales, Dispatch, and Operations teams to ensure seamless order fulfillment and an excellent customer experience. Requirements: Minimum qualification of BSC 2 years of previous experience in a similar role Skills & Competencies: Excellent verbal and written communication skills. Strong customer service and relationship management abilities. Exceptional organizational and scheduling skills. Close attention to detail and accuracy. Ability to multitask and work under pressure. Strong problem-solving and conflict-resolution skills. Good time management and prioritization abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience using CRM or customer management systems is an advantage. Ability to work collaboratively with Sales, Dispatch, Operations, and Production teams. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .