Customer Care Representative
AI summary
Customer Care Representative position with Soft Integrated Resources Limited in Abuja. The role involves handling customer inquiries via phone, email, chat, and social media, resolving issues, and documenting interactions in CRM. Requires 3+ years of customer service experience, a high school diploma, and strong communication skills; full-time 8-to-5 schedule with salary of NGN 150,000-250,000.
- Full-time customer care role based in Abuja, Nigeria.
- Min qualification: High School (S.S.C.E); 3+ years customer service experience required.
- Salary range NGN 150,000 - 250,000.
- English language required; bilingual skills an advantage.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Nigeria and the role in Abuja.
- Add concrete examples related to call_center, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Care Representative O Soft Integrated Resources Limited Customer Service & Support Yesterday Easy apply New Featured Abuja Full Time IT & Telecoms NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking a friendly, professional, and solutions-oriented Customer Care Representative to join our team. In this role, you will serve as the primary point of contact for our customers, delivering exceptional support across phone, email, chat, and other channels. Min Qualification: High School (S.S.C.E) Experience: Level: Mid level Experience: Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Abuja, Nigeria Job descriptions & requirements: Responsibilities: Responding promptly and professionally to customer inquiries via phone, email, live chat, and social media Resolving customer issues, complaints, and requests in a timely and effective manner Providing accurate information about products, services, policies, and procedures Documenting all customer interactions accurately in the CRM system Escalating complex or unresolved issues to the appropriate internal teams Identifying opportunities to improve customer satisfaction and sharing feedback with management Maintaining a positive, empathetic, and solution-focused attitude in every interaction Meeting or exceeding performance metrics related to response time, resolution rate, and customer satisfaction scores Staying up to date with product knowledge, company policies, and industry best practices Requirements: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) 3+ years of experience: in customer service, call center, or a related client-facing role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Proven ability to remain calm and professional under pressure Proficiency with computers, CRM software, and standard office tools Ability to multitask and manage multiple conversations or tickets simultaneously Flexible availability, including possible evenings, weekends, or rotating shifts Empathetic, patient, and customer-focused mindset Willingness to learn and adapt in a fast-paced environment Preferred Requirements: Previous experience: in a call center or high-volume customer support role Bilingual skills (a strong advantage) Familiarity with the industry or products relevant to the company Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job