Front Desk and Guest Experience Officer
AI summary
Peopleplus NG is hiring a Front Desk and Guest Experience Officer for its premium wellness and lifestyle destination in Abuja. The role covers guest reception, bookings, sales, and front desk administration on a full-time basis. Salary is NGN 150,000 - 250,000.
- Full-time front desk role in Abuja
- Salary NGN 150,000 - 250,000
- Hospitality and guest experience focus
- Entry level with 2 years experience required
- Degree qualification required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk and Guest Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Peopleplus NG and the role in Abuja.
- Add concrete examples related to sales, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk and Guest Experience Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Peopleplus NG before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Front Desk and Guest Experience: Peopleplus NG Customer Service & Support Today Easy apply New Abuja Full Time Hospitality & Hotel NGN 150,000 - 250,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary This is a premium wellness and lifestyle destination committed to creating exceptional experiences for every guest. We are looking for a warm, polished, highly organized, and commercially aware Front Desk & Guest Experience: Officer to become an important part of our guest journey. Min Qualification: Degree Experience: Level: Entry level Experience: Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Abuja, Nigeria Job descriptions & requirements: Responsibilities: Front Desk & Guest Reception: Welcome and receive guests warmly and professionally. Create a premium first impression that reflects the brand. Manage guest check-in and check-out processes efficiently. Attend to walk-in guests and provide accurate information about available services. Manage incoming calls, WhatsApp enquiries, social media enquiries, and other guest communication channels. Provide guests with accurate information regarding services, prices, packages, promotions, availability, and booking requirements. Maintain a clean, organized, and welcoming front desk environment. Ensure guests are attended to promptly and professionally. Guest Experience: Deliver a personalized and memorable guest experience: throughout the customer journey. Understand guest preferences and provide appropriate recommendations. Anticipate guest needs and proactively assist. Build positive relationships with guests and create a welcoming atmosphere. Handle guest concerns and complaints professionally and ensure appropriate resolution. Follow up with guests after their visits where required. Collect and document guest feedback and communicate relevant insights to management. Identify opportunities to improve the overall guest experience. Bookings & Appointment Management: Manage guest bookings and appointments accurately. Coordinate appointments with therapists and other service providers. Confirm upcoming appointments and communicate relevant information to guests. Manage cancellations, rescheduling, and no-shows appropriately. Monitor the daily appointment schedule and support efficient utilization of available service capacity. Ensure all bookings and guest information are accurately recorded in the approved system. Sales & Revenue Generation: Convert enquiries and walk-in interactions into bookings. Follow up with prospective guests who have expressed interest but have not completed a booking. Recommend suitable services, packages, memberships, and products based on guest needs. Identify appropriate upselling and cross-selling opportunities. Encourage guests to explore complementary services where relevant. Promote the business's current offers, packages, memberships, and campaigns. Support guest retention and repeat bookings. Reactivate previous or inactive guests through structured follow-up. Achieve agreed individual and front desk sales targets. Guest Relationship Management: Maintain accurate guest records and interaction history. Develop strong relationships with regular and high-value guests. Recognize returning guests and provide a personalized experience. Support guest loyalty and retention initiatives. Encourage referrals and repeat visits. Maintain appropriate follow-up with guests after their appointments. Escalate VIP guest requirements: or sensitive issues to management when necessary. Cash & Front Desk Administration: Receive and process guest payments in accordance with approved procedures. Issue receipts and maintain accurate payment records. Reconcile front desk transactions as required. Maintain accurate records of bookings, payments, cancellations, and outstanding balances. Ensure all front desk documentation and records are properly maintained. Follow all approved cash-handling and financial-control procedures. Reporting & Performance: Prepare or contribute to daily and periodic front desk reports. Track and report key performance indicators. Provide feedback to management on recurring guest needs, concerns, and opportunities. Requirements: Bachelor's degree or relevant qualification in Hospitality, Business Administration, Marketing, Communications, Customer Experience, or a related field. 2–3 years of experience: in front desk, guest relations, customer service, hospitality, sales, retail, wellness, beauty, or a related customer-facing role. Experience: working with bookings, customer enquiries, or a CRM/booking system will be an advantage. Strong verbal and written communication skills. Good computer literacy and proficiency in Microsoft Office/Google Workspace. Previous experience: in a premium hospitality, wellness, beauty, or lifestyle environment is an advantage. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job