Manager, Contact Center Operations
AI summary
D.light Energy Limited is hiring a Manager, Contact Center Operations in Lagos to lead customer service delivery through partners, improve cost-efficiency, and drive contact center KPIs. The role requires a Bachelor's degree, five years' call centre or service industry experience, and strong communication and leadership skills. Interested candidates should apply online via the provided link.
- Full-time contact center management role in Lagos
- Focus on customer service, KPIs, and partner engagement
- Requires 5 years' call centre or service industry experience
- Bachelor's degree in Social Sciences or Business-related field
- Experience in mobile telephony or BPO is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Operations ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager, Contact Center Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to D.light Energy Limited and the role in Lagos.
- Add concrete examples related to call_center, entregador, Operations Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Manager, Contact Center Operations role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research D.light Energy Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Manager, Contact Center Operations at D.light Energy Limited ⏲ Sep 2, 2026, 4:06 AM ⋕ View all Power & Energy jobs D.light Energy Limited is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale. We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity. We are recruiting to fill the position below: Job Title: Manager, Contact Center Operations Location: Lagos Job Type: Full time Position Description The Manager, Contact Center Operations role is responsible for delivering exceptional customer service to d.light customers and end-users through supporting selected partners. The job holder will continuously seek ways to improve cost-efficiency, achieve targeted customer service metrics, and champion a "customer-first" culture within the organization. R&Rs Collaborate with d.light's technical team and contact center partners to solve customer issues promptly and prevent recurrence of the same. Implement and measure KPIs to drive improvement of service delivery standards. Drive and implement all actions as requested by the business. Deliver on set contact center metrics and targets within agreed timelines and costs. Enhance the competency and skills level of the service team through necessary training and evaluation of its effectiveness. Key Performance Indicators (KPIs) Average cost of customer service delivery versus target Partner Engagement Feedback Customer satisfaction versus target (Net Promoter Score) Call Centre Metrics (Inbound/Outbound/KYC/Upsell). Call productivity at Call Center Requirements: Bachelor's Degree in Social Sciences or a Business-related field. Dependability and multitasking abilities. Excellent oral and written communication skills. Excellent interpersonal skills with the ability to motivate for results. Five years' working experience: at the Call Centre or in the Service Industry. An additional focused Call Centre qualification and Diploma in Customer Services Management will be an added advantage. Experience: at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be an added advantage. Knowledge: Knowledge of Call Centre Industry, Market and customer trends, and Good standard operating procedures. Competence in Operations, Technical knowledge, and Business processes with the ability to manage teams and monitor performance. Technical Knowledge in service supporting experience. Skills: Problem-solving, and decision-making Written and Verbal communication (letter writing, report writing) Coaching Computer skills (MS Word, Excel, PowerPoint) Planning, and organizing with attention to detail. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State