Reservation Manager
AI summary
Hyatt is hiring a Reservation Manager to lead the reservations team, maximize room revenue, and ensure exceptional guest experiences in line with brand standards. The role covers reservations operations, revenue management, distribution systems, team leadership, and reporting. Interested candidates should apply via careers.hyatt.com.
- Lead and develop the reservations team to deliver high service standards
- Partner with Revenue Manager to optimize occupancy, ADR, and RevPAR
- Manage inventory, distribution channels, and Hyatt-approved systems
- Requires 3–5 years hotel reservations or front office experience
- At least 2 years in a supervisory or managerial position preferred
- Apply directly on Hyatt's official careers portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Reservation Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hyatt and the role in Not specified.
- Add concrete examples related to sales, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Reservation Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hyatt before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
The Reservation Manager is responsible for leading the reservations team to deliver exceptional guest experiences while maximizing room revenue and occupancy. This role ensures that all reservation activities are managed efficiently, in accordance with Hyatt brand standards, and supports the hotel's revenue optimization strategies through effective inventory and distribution management. Key Responsibilities: Reservations Operations: Oversee the daily operations of the reservations department. Ensure all reservations are processed accurately, promptly, and in line with Hyatt standards. Supervise reservation agents to ensure exceptional guest service. Manage room inventory, availability, and room allocation. Handle VIP, long-stay, and special reservations. Ensure reservation records are complete and maintained accurately. Resolve guest concerns related to reservations professionally and promptly. Revenue Management: Partner with the Revenue Manager to optimize occupancy, ADR, and RevPAR. Monitor daily pick-up reports, booking pace, and forecast trends. Ensure rate integrity across all distribution channels. Control overbooking levels in accordance with hotel policies. Maximize revenue opportunities through upselling and strategic inventory management. Distribution & Systems: Monitor reservations received through Hyatt channels, GDS, OTAs, and direct bookings. Ensure accurate rate loading and inventory availability across all systems. Maintain proficiency in Hyatt-approved Property Management Systems (e.g., OPERA PMS) and Central Reservation Systems (CRS). Coordinate with Sales, Front Office, and Revenue teams regarding group room blocks and rooming lists. Leadership & Team Development: Recruit, train, coach, and develop Reservations colleagues. Conduct performance reviews and provide continuous feedback. Prepare departmental schedules and manage staffing levels. Foster a culture aligned with Hyatt's purpose of care and service excellence. Ensure compliance with Hyatt policies and brand standards. Guest Experience: Deliver courteous, personalized, and professional service. Respond promptly to reservation inquiries via phone, email, and online channels. Ensure special guest preferences are communicated effectively to operational departments. Support Hyatt's guest satisfaction and loyalty initiatives. Administration & Reporting: Prepare daily, weekly, and monthly reservations reports. Monitor cancellations, no-shows, booking patterns, and reservation accuracy. Maintain departmental SOPs and ensure compliance. Analyze reservation trends and recommend improvements. Qualifications Bachelor's Degree in Hospitality Management, Business Administration, or a related discipline. Minimum of 3–5 years of hotel reservations or front office experience. At least 2 years in a supervisory or managerial position. Experience: in an international or luxury hotel brand, preferably Hyatt or a similar global brand. Strong knowledge of hotel reservations, distribution, and revenue management principles. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Hyatt on careers.hyatt.com to apply Build your CV for free. Download in different templates.