Customer Service Officer
AI summary
Aid Mall Ltd is hiring a Customer Service Officer in Abuja, Nigeria. The role involves handling customer inquiries via phone, email, chat, and in person, troubleshooting issues, managing orders and records, and coordinating with internal teams. Full-time position with a salary range of NGN 70,000 to 150,000.
- Full-time role based in Abuja, Nigeria
- Salary range of NGN 70,000 to 150,000
- Entry-level position requiring 1 year of experience
- Minimum qualification of SSCE required
- Pharmacy or healthcare experience is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Aid Mall Ltd and the role in Abuja.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Aid Mall Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer Aid Mall Ltd Customer Service & Support 1 week ago Easy apply New Abuja Full Time Hospitality & Hotel NGN 70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking to hire a Customer Service Officer to join our team. Min Qualification: High School (S.S.C.E) Experience: Level: Entry level Experience: Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Abuja, Nigeria Job descriptions & requirements: Responsibilities: Answering incoming inquiries via phone, email, live chat, or in person, providing accurate information about products, services, and company policies. Troubleshooting customer problems, handling complaints empathetically, providing effective solutions, and escalating complex issues to relevant departments. Managing customer orders, processing billing/invoicing details, handling returns or refunds, and maintaining detailed transactional records. Updating customer profiles maintaining precise administrative records. Working alongside sales, inventory, and logistics teams to ensure timely delivery of goods or services and smooth back-office coordination. Requirements: Minimum qualification of SSCE. Knowledge of bookkeeping and basic accounting. Good communication and interpersonal skills. Organised, responsible, and able to work with minimal supervision. 1 year of previous experience: in a pharmacy or healthcare environment is an added advantage. Computer literacy is required. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job