Front Desk Officer

AI summary

Pinefield Schools is hiring a Front Desk Officer to serve as the first point of contact for parents, visitors and stakeholders, projecting a positive image of the school. The role involves managing reception, handling calls and enquiries, supporting administration, maintaining visitor records, and upholding safeguarding and confidentiality standards. A Bachelor's degree and at least 3 years of relevant front desk or customer service experience are required.

• Reception and front desk role in a school environment
• Requires a Bachelor's degree with minimum 2:1
• Minimum 3 years of relevant front desk or customer service experience
• Must uphold the school's Christian values and ethos
• Strong communication, discretion and confidentiality required

Original source description

The Front Desk Officer will serve as the first point of contact for parents, visitors and other stakeholders and will play an important role in projecting a positive image of Pinefield Schools. The successful candidate must demonstrate excellent communication and customer service skills, maturity, discretion and the ability to remain calm and professional in a busy school environment. As part of our commitment to delivering an exceptional experience: to our pupils, parents, visitors and other stakeholders, we are seeking a warm, articulate and highly professional Front Desk Officer to join our team. Key Responsibilties The successful candidate will be responsible for: Managing the school's reception area and ensuring that it remains organised, presentable and welcoming at all times. Providing administrative support to the wider school administration team as required. Receiving, screening and directing telephone calls and enquiries appropriately. Carrying out any other reasonable duties assigned by Management. Maintaining accurate visitor records and ensuring compliance with the school's visitor management and access control procedures. Maintaining confidentiality regarding pupils, parents, staff and school information. Supporting the implementation of emergency, health, safety and safeguarding procedures. Supporting communication between parents, staff and relevant school departments. Receiving and documenting enquiries, concerns and complaints before escalating them to the appropriate officer in line with school procedures. Directing parents and visitors to the appropriate departments or members of staff. Assisting with authorised pupil collection and release procedures where required, while ensuring strict compliance with school safeguarding protocols. Promptly notifying relevant members of staff when parents, visitors or other stakeholders arrive for appointments. Receiving and appropriately managing incoming correspondence, parcels, deliveries and other items. Responding to general enquiries and providing accurate information about the school within the scope of the role. Welcoming and attending to parents, pupils, visitors and other stakeholders in a warm, courteous and professional manner. Maintaining accurate front desk records, logs and administrative documentation. Qualifications and Experience: Candidates must meet the following requirements: A professional and presentable appearance. Excellent verbal and written communication skills. Proficiency in Microsoft Office applications and other relevant digital administrative tools. Professional telephone etiquette and the ability to communicate confidently and courteously. A Bachelor's Degree from a reputable A-list university with a minimum of Second Class Upper Division (2:1) in Business Administration, Mass Communication, Public Relations, Customer Service, or a related discipline. Previous experience: in a reputable school, educational institution, hospitality organisation or structured corporate environment will be an added advantage. Ability to manage multiple enquiries and responsibilities: in a busy environment. High level of discretion and ability to maintain confidentiality. Good organisational and time management skills. Strong customer service and interpersonal skills. A minimum of 3 years' relevant experience: in front desk operations, customer service, reception, administration or a similar role. The ideal candidate should be: An excellent communicator and active listener. Respectful of Pinefield Schools' Christian foundation and willing to uphold and support the values and ethos of the school. Passionate about delivering excellent customer service. Able to remain calm and professional when dealing with challenging situations. Able to work effectively both independently and as part of a team. Dependable, punctual and accountable. Highly organised and attentive to detail. Warm, welcoming and approachable. Patient, emotionally intelligent and courteous. Highly professional, articulate and well presented. Child-friendly, safety conscious and attentive to safeguarding requirements. Trustworthy and discreet with sensitive information. How to Apply Interested and qualified candidates should send their updated CV to: hr@pinefieldschools.com using "Front Desk Officer" as the subject of the email. Note : Only shortlisted candidates will be contacted. View all Jobs in Nigeria Lagos State Front Desk Officer job vacancies in Nigeria