Customer Experience Executive
AI summary
ISN Medical, a leading supplier of medical diagnostic products and services in Nigeria, is hiring a Customer Experience Executive in Lagos. The role focuses on managing customer relationships, resolving complaints, supporting retention initiatives, and driving CX improvements across the customer journey. Candidates need 3–5 years of customer-facing experience and CRM proficiency.
- Role based in Lagos with customer journey ownership across sales, service, and support
- Focus on complaint management, CRM reporting, and CX analytics
- Requires 3–5 years in customer experience, service, or account management
- Experience with Dynamics 365, Salesforce, or similar CRM platforms is an advantage
- Apply online via the provided application link
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ISN Medical and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Executive role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ISN Medical before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Experience: Executive at ISN Medical ⏲ Sep 10, 2026, 8:09 AM ⋕ View all Medical & Healthcare jobs ISN Medical is the leading supplier of Medical Diagnostic Products and Services in Nigeria. Our mission is to give healthcare practitioners and patients peace of mind through innovative medical diagnostic solutions. We are recruiting to fill the position below: Job Title: Customer Experience: Executive Location : Lagos Role Purpose The Customer Experience: Executive will be responsible for delivering a seamless and consistent customer experience: across the customer journey. The role will serve as a key link between customers and internal teams, ensuring that customer needs, complaints, feedback, and service requests are effectively managed and resolved. The role will also contribute to Customer Experience: (CX) improvement initiatives, Voice of Customer (VoC) analysis, customer retention, and service performance monitoring. Key Responsibilities: Customer Relationship Management: Proactively follow up with customers after sales, deliveries, installations, repairs, and other service engagements. Serve as a key point of contact for customer-related enquiries. Build and maintain strong relationships with customers. Identify customer needs and ensure appropriate internal teams are engaged. Complaint & Service Request Management: Receive, document, track, and coordinate resolution of customer complaints and service requests. Escalate critical or recurring issues appropriately. Maintain ownership of customer issues until resolution and provide customers with timely updates. Customer Retention & Engagement: Support customer engagement activities, campaigns, and customer appreciation initiatives. Identify opportunities for improving customer loyalty and engagement. Support the execution of Customer Satisfaction, NPS, CSAT, CES and other CX measurement initiatives. Support customer retention and reactivation initiatives. Customer Journey & Process Improvement: Identify gaps and friction points across the customer journey. Work with relevant teams to improve response times, communication, order fulfilment, and complaint resolution. Recommend and support initiatives that improve customer experience: and operational efficiency. Reporting & CX Analytics: Maintain accurate customer interaction and complaint records in the CRM. Generate periodic CX reports and highlight trends, risks, and improvement opportunities. Support management with data-driven recommendations for improving customer experience. Must have skills: Strong analytical and problem-solving ability. Ability to collect, analyze, and interpret customer feedback and CX data. Excellent written and verbal communication skills 3–5 years' experience: in customer experience, customer service, account management, or a related customer-facing role. Experience: using a CRM or customer management system. Good to have skills: Experience: with Microsoft Dynamics 365, Salesforce, or similar CRM/ERP platforms Experience: in medical devices, diagnostics, laboratory equipment, pharmaceuticals, healthcare distribution, or scientific products. How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Lagos State Customer Experience: Executive job vacancies in Nigeria