Service Centre Supervisor
AI summary
SIMS Nigeria Limited is hiring a Service Centre Supervisor to oversee technical operations, including diagnosis, repair, and maintenance of consumer electronics and home appliances. The role involves supervising technicians, managing repair workflows, ensuring quality and safety standards, and supporting warranty and customer service processes.
- Supervises diagnosis, repair, and maintenance of consumer electronics and home appliances
- Leads, coaches, and monitors service technicians against performance targets
- Manages end-to-end repair workflow, turnaround time, and spare-parts coordination
- Requires strong hands-on electrical/electronic troubleshooting and diagnostic skills
- Involves warranty verification, customer technical support, and KPI reporting
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, entregador, service centre supervisorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Centre Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SIMS Nigeria Limited and the role in Not specified.
- Add concrete examples related to sales, entregador, service centre supervisor, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Centre Supervisor role in sales, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SIMS Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Service Centre Supervisor is responsible for supervising the technical operations of the service centre, ensuring the efficient diagnosis, repair, maintenance, and servicing of consumer electronics and home appliances. The role requires a strong hands-on technical background, with the ability to troubleshoot complex faults, guide technicians, manage repair workflows, and ensure that all jobs are completed accurately, safely, and within agreed turnaround times. Key Responsibilities: Technical & Repair Operations: Supervise and participate in the diagnosis, troubleshooting, repair, servicing, and maintenance of consumer electronics and home appliances such as air conditioners, refrigerators, washing machines, televisions, and other electrical/electronic products. Provide technical guidance to technicians on complex faults and repair procedures. Review and validate technical diagnoses before major repairs or replacement of components. Identify recurring technical faults and recommend appropriate corrective actions. Ensure proper use of diagnostic tools, testing equipment, service manuals, and technical resources. Conduct quality checks on completed repairs to ensure products are fully functional before release to customers. Ensure repairs are carried out in line with manufacturer specifications, technical standards, and safety requirements. Team Supervision Supervise, assign, and monitor daily activities of service technicians. Provide on-the-job technical coaching and mentoring to improve technicians' skills and productivity. Assess technicians' technical capabilities and identify training needs. Monitor individual and team performance against service centre targets. Ensure proper adherence to standard operating procedures and safety practices. Service Centre Operations Manage the end-to-end repair process from product receipt and diagnosis to repair, testing, and customer collection/delivery. Monitor turnaround time and ensure repairs are completed within agreed timelines. Review pending, delayed, and repeat-repair jobs and take corrective action. Ensure accurate documentation of repair activities, parts used, technical findings, and job status. Coordinate with the spare-parts/store team to ensure timely availability of required components. Escalate major technical issues, warranty concerns, and unrepairable products to management where necessary. Customer & Warranty Support Provide technical support in resolving customer complaints relating to product faults and repairs. Handle escalated technical complaints and ensure timely resolution. Verify warranty claims and ensure repairs are carried out in accordance with warranty policies. Explain technical findings and repair requirements: to customers in a clear and professional manner. Minimize repeat complaints by ensuring proper diagnosis and quality repairs. Reporting & Control Prepare regular reports on repair volumes, turnaround time, technician productivity, repeat repairs, spare-parts usage, and unresolved technical issues. Monitor service centre KPIs and recommend improvements where performance falls below target. Maintain accurate records of repaired, pending, damaged, and unrepairable products. Track the usage and condition of technical tools and equipment. Ensure proper control and accountability for customer products received into the service centre. Technical Competencies: The ideal candidate should demonstrate: Strong practical knowledge of electrical and electronic systems. Hands-on experience: diagnosing and repairing consumer electronics/home appliances. Ability to read and interpret circuit diagrams, wiring diagrams, and technical manuals. Knowledge of electrical testing and diagnostic equipment such as multimeters, clamp meters, insulation testers, and other relevant tools. Strong troubleshooting and fault-finding abilities. Understanding of PCB components, electrical circuits, sensors, motors, compressors, control boards, and other appliance components. Knowledge of preventive and corrective maintenance. Ability to identify root causes of technical failures rather than relying solely on component replacement. Good understanding of electrical safety and safe working practices. Ability to train and provide technical direction to technicians. Key Requirements: HND / B.Sc. in Electrical/Electronics Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field. Minimum of 4 years' relevant technical experience, preferably in a service centre, after-sales service, consumer electronics, or home appliances environment. Proven hands-on experience: in troubleshooting and repairing appliances/electronic products. Previous experience: supervising or leading technical personnel is an advantage. Strong knowledge of consumer electronics and home appliance repair. Ability to work under pressure and meet repair turnaround targets. Good problem-solving, communication, leadership, and organizational skills. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to: employment@simsng.com using the Job Title and Location as the subject of the email. Build your CV for free. Download in different templates.