Offline Customer Support Officer
AI summary
Moniepoint Incorporated is hiring an Offline Customer Support Officer in Ughelli, Delta State. The role serves as the first point of contact for walk-in customers and WhatsApp group users, handling enquiries, technical issues, and feedback while ensuring timely resolution and accurate logging. Candidates need a BSc or HND, completed NYSC, and 1–2 years of customer service experience.
- Role based in Ughelli, Delta State under Customer Support Operations
- First point of contact for walk-in customers and WhatsApp group users
- Requires BSc or HND plus completed NYSC and 1–2 years of experience
- Focus on issue resolution, feedback collection, and accurate logging
- Reports to the Regional Team Lead
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, customer supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Offline Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Not specified.
- Add concrete examples related to call_center, internship, customer support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Offline Customer Support Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Offline Customer Support Officer (Delta) at Moniepoint Incorporated ⏲ Sep 7, 2026, 9:17 AM ⋕ View all Banking & Financial Services jobs Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Offline Customer Support Officer Location : Ughelli, Delta Department: Customer Support Operations Reports to: Regional Team Lead About this role The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience: based on logged issues and customer feedback. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience: aligned with the Bank’s standards and values. The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. Responsibilities: Coordinate with relevant internal teams to ensure timely resolution of customer issues. Maintain confidentiality and data privacy of customer information at all times. Identify customer needs and offer appropriate solutions to ensure satisfaction. Collect and document customer feedback on products and services to support continuous improvement. Build and maintain strong, trust-based relationships with customers through clear and effective communication. Escalate complex or unresolved issues to the Regional/State Team Lead as required. Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. Log all customer support requests accurately for tracking and follow-up. Adhere to approved communication scripts, service guidelines, and operational procedures. Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. What success looks like in this role Proactive collection of customer feedback that leads to actionable internal service improvements. High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. Strong operational discipline with minimal escalations due to unresolved baseline issues. Accurate and thorough logging of all customer interactions to prevent unresolved gaps. Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. Experience: & Background Minimum educational qualification of BSc or HND. Must have completed NYSC or possess a valid exemption/exclusion certificate. 1–2 years of relevant customer service or support experience. Skills & Competencies: Meticulous attention to detail for tracking, documentation, and data logging. Ability to collaborate effectively with internal cross-functional teams. Strict adherence to operational procedures, data privacy, and confidentiality guidelines. Customer-centric mindset with high empathy and emotional intelligence. Strong problem-solving and issue-resolution abilities. Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). How to Apply Interested and qualified candidates should: Click here to apply online View all Jobs in Nigeria Delta State