Waiter / Waitress

AI summary

Domeo Resources International is hiring a Waiter/Waitress in Aba, Abia for a luxury hotel Food & Beverage Service role. The position focuses on delivering prompt, professional, and personalized dining service, accurate order taking, table setup, and strong food and beverage knowledge. Candidates should have good communication skills, attention to detail, and the ability to anticipate guest needs.

• Role based in Aba, Abia State, Nigeria
• Food & Beverage Service position in a luxury hotel setting
• Requires strong guest service, communication, and product knowledge
• Involves order taking, table setup, and maintaining service standards

Original source description

Waiter / Waitress at Domeo Resources International ⏲ Aug 12, 2026, 12:16 PM ⋕ View all Food Services & Catering jobs Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below: Job Title: Waiter / Waitress Location: Aba, Abia Department: Food & Beverage Service Reports to: Restaurant Supervisor / Captain / Restaurant Manager Supervisies: None Job Summary The role requires excellent product knowledge, attention to detail, strong communication skills, and the ability to anticipate guest needs while ensuring compliance with hotel service standards, food safety regulations, and operational procedures. The Waiter / Waitress is responsible for delivering exceptional food and beverage service to guests in accordance with the standards of a superior luxury hotel. The role ensures that guests receive prompt, courteous, professional, and personalized service from the moment they are seated until they leave the restaurant or dining venue. The Waiter / Waitress is responsible for taking accurate orders, serving food and beverages, maintaining cleanliness and presentation of assigned stations, handling guest requests professionally, and contributing to an outstanding dining experience: that enhances guest satisfaction and loyalty. Key Responsibilties Guest Service & Hospitality: Maintain a friendly, professional, and positive attitude at all times. Offer recommendations based on guest preferences and dietary requirements. Anticipate guest needs and respond promptly to requests. Ensure every guest receives a memorable dining experience: consistent with the standards of a superior luxury hotel. Present menus and provide detailed information on menu items, ingredients, preparation methods, daily specials, promotions, and beverage selections. Deliver courteous, attentive, and personalized service throughout the dining experience. Thank guests sincerely and invite them to return. Welcome guests warmly, escort them to their assigned tables where required, and ensure they are comfortably seated. Order Taking & Service Delivery: Serve food and beverages according to established service sequences and luxury dining standards. Accurately take food and beverage orders using the hotel's Point of Sale (POS) system. Verify that meals are complete, correctly prepared, and presented before serving. Monitor tables throughout the meal and replenish water, beverages, bread, condiments, and other accompaniments as required. Clear used dishes and reset tables efficiently without disrupting guests. Ensure timely and accurate delivery of all guest orders. Ensure orders are communicated clearly and accurately to the kitchen and bar. Verify special requests, allergies, dietary restrictions, and cooking preferences before submitting orders to the kitchen. Table Setup & Restaurant Preparation: Set tables according to approved standards, ensuring proper placement of cutlery, crockery, glassware, napkins, and table décor. Ensure service stations are fully stocked with operational supplies before each shift. Prepare assigned stations before service begins. Inspect tables, chairs, linen, and dining equipment to ensure they are clean and in excellent condition. Maintain attractive table presentation throughout service. Assist in opening and closing restaurant procedures. Food & Beverage Knowledge: Attend menu tasting and product knowledge training sessions. Recommend suitable food and beverage pairings. Demonstrate knowledge of wines, spirits, cocktails, beers, coffees, teas, and non-alcoholic beverages. Stay informed about menu changes, seasonal offerings, and promotional campaigns. Maintain comprehensive knowledge of the hotel's food and beverage menu. Understand ingredients, preparation methods, portion sizes, allergens, and nutritional information. Sales & Revenue Generation: Encourage guests to try specialty beverages, appetizers, desserts, and chef recommendations. Support the achievement of restaurant sales and revenue targets. Promote daily specials, signature dishes, desserts, premium beverages, and promotional offers. Upsell and cross-sell menu items to increase average guest spend. Maximize guest satisfaction while increasing profitability. Cash Handling & Billing: Present guest bills accurately and promptly. Handle transactions accurately and maintain accountability for all assigned cash floats. Process cash, credit card, debit card, mobile payment, room charge, and other approved payment methods in accordance with hotel policies. Verify bills before presenting them to guests. Report discrepancies immediately to the Restaurant Supervisor or Cashier. Ensure confidentiality and security of financial transactions. Hygiene, Health & Food Safety: Handle food and beverages safely to prevent contamination. Maintain high standards of personal hygiene, grooming, and professional appearance. Report any food safety concerns immediately. Keep service stations, dining areas, and equipment clean and sanitized. Ensure compliance with HACCP principles, food safety regulations, and hotel hygiene standards. Comply with occupational health and safety procedures. Ensure proper handling of glassware, cutlery, crockery, and serving equipment. Restaurant Cleanliness & Asset Care: Ensure all service equipment is clean, polished, and properly stored. Minimize breakages, wastage, and misuse of hotel property. Assist with inventory counts of restaurant equipment and operating supplies. Maintain cleanliness of assigned tables, stations, service areas, and dining spaces throughout the shift. Safeguard restaurant assets and equipment. Report damaged furniture, equipment, crockery, glassware, or cutlery. Coordination & Teamwork: Maintain effective communication with all departments. Assist colleagues during busy periods. Work closely with the Restaurant Manager, Restaurant Supervisor, Captain, Executive Chef, Kitchen team, Bartenders, Hosts, Cashiers, and Stewards to ensure seamless service delivery. Communicate guest requests, dietary restrictions, and special instructions accurately. Support banquet and event operations when assigned. Participate in pre-shift briefings and departmental meetings. Guest Complaint Resolution: Escalate complex complaints immediately to the Restaurant Supervisor or Restaurant Manager. Respond professionally and courteously to guest concerns. Resolve routine service issues promptly within delegated authority. Follow up to ensure guest satisfaction after issue resolution. Document guest complaints where required. Reporting & Documentation: Report maintenance defects, damaged equipment, and operational issues promptly. Record guest orders accurately in the POS system. Complete shift handover reports accurately. Maintain records of voids, discounts, complimentary items, and special requests in accordance with hotel procedures. Record incidents, accidents, or unusual occurrences where required. Compliance & Continuous Improvement: Comply with hotel policies, Standard Operating Procedures (SOPs), food safety regulations, and luxury hospitality standards. Stay updated on hospitality trends and customer service best practices. Attend mandatory training sessions and departmental meetings. Contribute ideas that improve guest satisfaction, operational efficiency, and restaurant profitability. Participate in service improvement initiatives. Qualifications and Requirements: Education: SSCE holders with relevant luxury hospitality experience: may also be considered. Minimum of National Diploma (ND), Higher National Diploma (HND), or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, or a related discipline. Experience: Knowledge of international dining etiquette and luxury service standards is an advantage. 2–3 years of experience: as a Waiter/Waitress in a reputable hotel, fine dining restaurant, or internationally branded hospitality establishment. Experience: in a superior luxury hotel is highly preferred. Professional Certifications (Preferred): First Aid Certification (added advantage). Customer Service Certification. Food Safety and Hygiene Certification. Responsible Alcohol Service Certification (where applicable). HACCP Awareness Training. Skills & Competencies: Food & Beverage Service. Attention to Detail. Fine Dining Service Techniques. Wine and Food Pairing (basic knowledge). Menu and Beverage Knowledge. Teamwork and Collaboration. Professional Grooming and Etiquette. Director of Food & Beverage. Time Management. Luxury Guest Service. Point of Sale (POS) Operations. Cash Handling and Billing. Customer Relationship Management. Problem Solving and Complaint Handling. Communication and Interpersonal Skills. Upselling and Sales Skills. How to Apply Interested and qualified candidates should forward their CV and Cover Letter to: [email protected] using "Waiter/Waitress_Aba" as the subject of mail. Note: Only shortlisted candidates will be contacted. Application Deadline: 31st August, 2026. View all Jobs in Nigeria Aba and 1 other location Aba , Abia State Waiter / Waitress job vacancies in Nigeria