Officer - Customer Operations
AI summary
MTN Nigeria is hiring a Customer Operations Officer to market products, handle customer requests, manage subscriber data, escalate issues, and support warranty and billing processes. Candidates need a first degree, fluent English, and 3–7 years of relevant experience including call-centre or customer-care work.
- Role focused on customer operations and service delivery at MTN Nigeria
- Requires 3–7 years of experience including call-centre or customer-care work
- First degree in any related field and fluent English required
- Walk-in job opportunity with online application link provided
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Officer - Customer Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Nigeria and the role in Not specified.
- Add concrete examples related to retail, call_center, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Officer - Customer Operations role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Market MTN products and services to current and potential customers. Perform the necessary system transactions related to customer requests. Use organization and time management tools to track cases and meet turn-around times and other required metrics. Maintain integrity in managing subscriber data and information. Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection. Identify and report on customer-impacting trends. Enlighten and educate customers on new products and initiatives within MTN. Escalate and route customer issues to the relevant process operators. Verify the correct cash amounts are paid. Perform software installation and configuration requests. Perform the incidence escalation process in compliance with laid-down policies and procedures. Collect and book-in customer phones for warranty repairs. Communicate credit status to customers. Identify problematic invoices proactively and promptly notify the billing division. Education: First Degree in any related field Fluent in English . 3-7 years of experience, which includes Experience: working with others. Experience: working in a medium-organization Experience: in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn). Click here to Apply Similar Jobs Cashier Job at Premium Human Resource Solution Limited Customer Service Officer Job at Swift Consulting Limited Customer Success & Front Desk Executive Job at Intavalto Nigeria Ltd Customer Support Executive Job at Lady9ice Hair Customer Service Lead Job at Blue Coral Healthcare Services Customer Service Representative Job at DynamicPlus Advisory Call Center Agent Job at Tribest Corporate support Limited Customer Service Lead Job at Blue Coral Healthcare Services HR Manager Job at Jodazen Integrated Services Cashier Job at Givanas Group Hottest Jobs Job Openings at Integrated Dairies Limited (IDL) Administrative Assistant Job at Cross Beverage Company Limited Airport Manager Job at Etihad Airways Job Openings at Currentkleen Nigeria Limited Job Openings at Credpal HSE Officer Job at Fortafric Energy Limited Dairy milk production line technician/operator Maintenance Expert Production Manager Welder Job Seekers Search for Jobs Featured Jobs Jobs by Specialization Jobs by Industry Jobs by Location Companies Currently Hiring Upload CV Free Aptitude Test Practice Scholarships and Financial Aid Testimonies Employers Post A Job Search Resumes/Profiles Create Employer Account Advertise Pricing Tools & Resources Contact us Our Blog Job XML/RSS Feeds Free Aptitude Test Practice Bank Details FAQ & Support Connect with us Customer Care 09134259221 (9am - 5pm) weekdays info [at] jobgurus.com.ng Privacy Policy Terms & Conditions Sitemap About us Copyright © 2026 Jobgurus.com.ng - Latest Jobs in Nigeria 2026. All right reserved.